Mic
Smyrna,#2Author of original report
Sat, October 03, 2009
On about September 2, 2009, Biolabs refunded all monies taken from my account. Was it difficult to get the refund? HELL Yes. However, I kept a dated and rolling account of every conversation I had with the company and my bank and anyone else I contacted. This included hold times and transfers to supervisors as well as all of their CSR operator number (i.e., Susan--S14). In addition, I filed a dispute with my bank and asked for the banking/routing information where the money was sent to. I'm with a small credit union and the security personnel (managers) contacted Biolabs and their associate organizations as well as provided me with paper-trail printouts of the transactions. They also gave me numbers for the VISA network because the money was drafted from my debit card. Additionally, I also filed online complaints with the Attorney General's consumer protection service. Moreover, I contacted Biolabs daily and scheduled faxes to be sent to them on the hour demanding my money back.
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From my experience with this matter I would advise anyone doing trials online to BE EXTREMELY CAREFUL. Research the product ahead of time even if the endorsers are well-known. Document and date your transactions, for example:
0904/2009 - rec'd email stating 2nd and final refund had been issues to my account
090209 at 12:00 spoke with Jensai (S-225) who gave me a cancellation number: 1467289.
090209 at 12: 15: sent fax to confirm product return: 954-927-9978
0902/2009 11:46am spoke w/Rowena (A-283) who transferred me to supervisor Kizz (Sup-042)
0826/2009 at 8:10am spoke w/Ashley (A- 15) who transferred me to supervisor Maggie Cruz (S-39) who was put on the line @ 8:22 am and after I briefed her on the transaction of 8/21/2009, she put me on hold at 8:23am to check the status of my account. I gave her the following information about the return:
Postal Label/Receipt Number: 0309 1140 0000 1349 6779 Class: First-Class Mail Service(s):
Delivery Confirmation Status: Delivered Detailed Results: Delivered, August 24, 2009, 12:49 pm, HOLLYWOOD, FL 33020 Arrival at Unit, August 24, 2009, 11:22 am, HOLLYWOOD, FL 33022 Processed through Sort Facility, August 21, 2009, 9:23 pm, ATLANTA, GA 30320 Acceptance, August 21, 2009, 5:06 pm, MARIETTA, GA 30060 Your item was delivered at 12:49 PM on August 24, 2009 in HOLLYWOOD, FL 33020.
0824/2009: checked my account and 87.13 was credited to my account
082109 Spoke with James-S-18 at 8:20am (CST) put on hold while he supposedly reviews MY records. He informed me, after much debate, that Supposedly, $87.13 has been placed back into my account as of 082109. The other $87.13 will go back when the merchandise I just received--that I told them not to send--is returned: RMA # 146289 9481931 Return Dept #3007 Green St Hollywood Fl 33020
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Print and COPY the terms and conditions and put them in/on a word file, disk, pen drive/ or notebook. NEVER admit to clinking on any pop ups. My standard line to any bank or service is that "I have Norton and it is set to deny popups." AND If you do a trial offer, and then find money coming out of your account by companies you have never heard of, quickly have your bank put a stop on your debit card, (most of the debit cards embed your bank account number). You don't have to close your account. If you have direct deposits and automatic withdrawals coming out of your account here is what you can do:
1. put a POS stop on your debit card, but allow ATM withdrawals.
2. Have your bank redirect your direct deposits to your savings account. Make sure that you have overdraft protection, which will automatically take money from the savings and cover any outstanding checks (it's a free service with he credit union).
3. Provide the bank with a list of safe creditors (insurance, phone company, utilities company...) you'll allow continuing taking money from your debit card.
4. REMEMBER that your money is insured and if you file a dispute YOUR BANK has a responsibility to investigate and cover the money. If they get no response from the creditor within 3-5 days, they have to automatically return your money up to a certain limit. Also, you can contact the FDIC or National Credit Union Insurance that covers your bank
NOTE: I would also recommend establishing a new account where you can transfer money from the old account to. This way you get a new debit card that scammers do not have a number for.
I hope this information is helpful.
Sincerely,
Mic