Frank
Manassas,#2
Fri, September 11, 2009
Mrs Alice Bolden is right, our intention was to build her the best pool at the lowest price but she left out a fact or two. After all three of us agreeing on the pool and the price (her husband was not their but she made repeated calls to him during the meeting) she signed a contract. She states that the next day I called her back to tell her that the owner did not approve of the contract. That's not what happened.
The next morning Mrs Bolden had faxed back to us the signed portion of the "Notice of Cancellation" which is her right, along with a blistering email personnally attacking me and our company without any provocation whatsoever. I was blindsided. It was at that point that I decided that this was a person who could not be trusted and we gladfully and immediately sent back her $1,000 deposit and tore up the contract, which is our right.
The GM of our company did call her to try to rectify whatever went wrong and she indicated that she would like to renegotiate a contract, however she made several new stipulations and added some features that would increase the cost of the pool. When she was told of the increase cost she became furious.
Should be case closed, but no, she writes a mostly fabricated story to rip-off report just to try to hurt and embarras me and our company. The most important part I believe is the fact that Mrs Bolden did not lose a dime other than about an hour and a half of her time and the water she gave me.