Complaint Review: Blue Haven Pools - Garland Texas

So I issued a reply to Blue Haven over a week ago stating that their offer is not acceptable and that I expect them to cover the bulk of the repair costs. I also explained that short of that I would continue on with additional pictures of the failed inspection red-tags I still have showing the retaining wall was always an issue. I also explained that I would take this up with Rockwall county building inspection and city manager to see what kind of impedence could be put in place for any further Blue Haven development in Rockwall county. Still waiting on their reply before I proceed. I'm sure Blue Haven doesn't think so but I'm trying to be somewhat fair here. If anyone has found this information helpful in their buying decision and or has helpful commentary please email me at CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

So I issued a reply to Blue Haven over a week ago stating that their offer is not acceptable and that I expect them to cover the bulk of the repair costs. I also explained that short of that I would continue on with additional pictures of the failed inspection red-tags I still have showing the retaining wall was always an issue. I also explained that I would take this up with Rockwall county building inspection and city manager to see what kind of impedence could be put in place for any further Blue Haven development in Rockwall county. Still waiting on their reply before I proceed. I'm sure Blue Haven doesn't think so but I'm trying to be somewhat fair here. If anyone has found this information helpful in their buying decision and or has helpful commentary please email me at CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

So I issued a reply to Blue Haven over a week ago stating that their offer is not acceptable and that I expect them to cover the bulk of the repair costs. I also explained that short of that I would continue on with additional pictures of the failed inspection red-tags I still have showing the retaining wall was always an issue. I also explained that I would take this up with Rockwall county building inspection and city manager to see what kind of impedence could be put in place for any further Blue Haven development in Rockwall county. Still waiting on their reply before I proceed. I'm sure Blue Haven doesn't think so but I'm trying to be somewhat fair here. If anyone has found this information helpful in their buying decision and or has helpful commentary please email me at CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

So I issued a reply to Blue Haven over a week ago stating that their offer is not acceptable and that I expect them to cover the bulk of the repair costs. I also explained that short of that I would continue on with additional pictures of the failed inspection red-tags I still have showing the retaining wall was always an issue. I also explained that I would take this up with Rockwall county building inspection and city manager to see what kind of impedence could be put in place for any further Blue Haven development in Rockwall county. Still waiting on their reply before I proceed. I'm sure Blue Haven doesn't think so but I'm trying to be somewhat fair here. If anyone has found this information helpful in their buying decision and or has helpful commentary please email me at CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

So I received my "estimate" in the mail today and I was correct. I am expected to cover 65% of the cost. Two things come to mind here.......one, this is not at all acceptable and two, even if I wanted this deal how do I know their 35% is not covered in the 65% I'm having to cover? How do I know the quote isn't inflated? I guess I'll bring in another builder, (I'll name names later) to give me their opinion and cost for reparing this disaster. Then we can see how this offer, regardless if I'm paying or not, stacks up.

Also, if I were going to throw more money at this mistake why wouldn't I hire a recommended structural engineer and pool builder vs. throw more money Blue Haven's way?

I'll mull this over a bit before issuing my next update and response.........

So I received my "estimate" in the mail today and I was correct. I am expected to cover 65% of the cost. Two things come to mind here.......one, this is not at all acceptable and two, even if I wanted this deal how do I know their 35% is not covered in the 65% I'm having to cover? How do I know the quote isn't inflated? I guess I'll bring in another builder, (I'll name names later) to give me their opinion and cost for reparing this disaster. Then we can see how this offer, regardless if I'm paying or not, stacks up.

Also, if I were going to throw more money at this mistake why wouldn't I hire a recommended structural engineer and pool builder vs. throw more money Blue Haven's way?

I'll mull this over a bit before issuing my next update and response.........

So I received my "estimate" in the mail today and I was correct. I am expected to cover 65% of the cost. Two things come to mind here.......one, this is not at all acceptable and two, even if I wanted this deal how do I know their 35% is not covered in the 65% I'm having to cover? How do I know the quote isn't inflated? I guess I'll bring in another builder, (I'll name names later) to give me their opinion and cost for reparing this disaster. Then we can see how this offer, regardless if I'm paying or not, stacks up.

Also, if I were going to throw more money at this mistake why wouldn't I hire a recommended structural engineer and pool builder vs. throw more money Blue Haven's way?

I'll mull this over a bit before issuing my next update and response.........

So I received my "estimate" in the mail today and I was correct. I am expected to cover 65% of the cost. Two things come to mind here.......one, this is not at all acceptable and two, even if I wanted this deal how do I know their 35% is not covered in the 65% I'm having to cover? How do I know the quote isn't inflated? I guess I'll bring in another builder, (I'll name names later) to give me their opinion and cost for reparing this disaster. Then we can see how this offer, regardless if I'm paying or not, stacks up.

Also, if I were going to throw more money at this mistake why wouldn't I hire a recommended structural engineer and pool builder vs. throw more money Blue Haven's way?

I'll mull this over a bit before issuing my next update and response.........

Heard back from Blue Haven today. I should have an "estimate" by the end of the week. Estimate implies I'm picking up the tab on this..........we'll see but I'm not paying for the work.

Still waiting to hear back from Blue Haven on the results of their measurements and what the proposed options are.

Blue Haven was to come out on 03/17 and look at the pool again and take some measurements. They will get back with me next week to discuss the go-foward plan.

Blue Haven was to come out on 03/17 and look at the pool again and take some measurements. They will get back with me next week to discuss the go-foward plan.

Blue Haven was to come out on 03/17 and look at the pool again and take some measurements. They will get back with me next week to discuss the go-foward plan.

Blue Haven was to come out on 03/17 and look at the pool again and take some measurements. They will get back with me next week to discuss the go-foward plan.

Received fax today. Office has come up with some ideas to solve the problem with the deck and retaining wall. We will schedule a time to meet the week of March 13th. Still no answer yet as to who will be responsible for the cost.

Writing to say I was surprised and impressed that the current management came out as promised and took a look at the situation. Now while we are far from an outcome at this point I was encouraged that they took the time and effort to thoroughly look over the retaining wall and deck and discuss possible options. Waiting on their response as to what these are and who will ultimately be paying for them.

So I received my written report follow up from the pool repair. Bottom line it says that they have no culpability with regards to failing retaining walls and or decking due to the age of my pool. This is a joke as I have been battling these clowns ever since my pool was just 9 months old. In addition the design called for a retaining wall that was only to be 18" high vs. the 4' high one I have now. And the insult to injury is that my pool never passed final city inspection. The deck and retaining wall were red-tagged three times. But that didn't stop Blue Haven from taking my money. They will, out of the goodness of their heart, send someone out to give me an estimate of what it will cost to fix everything. Like I would throw more money at this unethical entity.

So next I hire an attorney and start breaking down Texas Property Code, my documentation, city records, and avenues of recourse. I'm a reasonable person but this pool construction was a mistake from design to completion and I want Blue Haven to admit to the poor quality, my attempts to remedy all along the way, and make a reasonable effort to correct it.

What has happened here is wrong and I will explore every legal and political avenue possible as well as every consumer advocacy vehicle to ensure that regardless of my outcome other pool buyers have plenty of data they can find on Blue Haven which will make them think twice about their purchase. The cost of the bad press and foregone future sales will I'm sure far outway the cost to remedy this disaster. It's all I can do as a consumer.

PHOTO's WILL BE POSTED SOON

So The Crack Dr. showed up today and indeed confirmed the leak and it was pretty significant. I did not know they were going to do this but they patched up all three cracks, all of which were long. This has seemingly stopped the leaks but for how long. It is a temporary solution as even they agreed that the retaining wall movement and deck heaving would eventually create the way for possible more movement and cracking. Bottom line, the root cause, I feel, is that the pool is still not sound and because of the sinking/heaving deck will at some point be unsafe to use. I am eagerly awaiting a call from the Regional Manager's follow up call to this report to see where we go from here or if that's it. History tells me that once again I will have to initate the dialogue.

So The Crack Dr. showed up today and indeed confirmed the leak and it was pretty significant. I did not know they were going to do this but they patched up all three cracks, all of which were long. This has seemingly stopped the leaks but for how long. It is a temporary solution as even they agreed that the retaining wall movement and deck heaving would eventually create the way for possible more movement and cracking. Bottom line, the root cause, I feel, is that the pool is still not sound and because of the sinking/heaving deck will at some point be unsafe to use. I am eagerly awaiting a call from the Regional Manager's follow up call to this report to see where we go from here or if that's it. History tells me that once again I will have to initate the dialogue.

So The Crack Dr. showed up today and indeed confirmed the leak and it was pretty significant. I did not know they were going to do this but they patched up all three cracks, all of which were long. This has seemingly stopped the leaks but for how long. It is a temporary solution as even they agreed that the retaining wall movement and deck heaving would eventually create the way for possible more movement and cracking. Bottom line, the root cause, I feel, is that the pool is still not sound and because of the sinking/heaving deck will at some point be unsafe to use. I am eagerly awaiting a call from the Regional Manager's follow up call to this report to see where we go from here or if that's it. History tells me that once again I will have to initate the dialogue.

So The Crack Dr. showed up today and indeed confirmed the leak and it was pretty significant. I did not know they were going to do this but they patched up all three cracks, all of which were long. This has seemingly stopped the leaks but for how long. It is a temporary solution as even they agreed that the retaining wall movement and deck heaving would eventually create the way for possible more movement and cracking. Bottom line, the root cause, I feel, is that the pool is still not sound and because of the sinking/heaving deck will at some point be unsafe to use. I am eagerly awaiting a call from the Regional Manager's follow up call to this report to see where we go from here or if that's it. History tells me that once again I will have to initate the dialogue.

So I now have an appointment with "The Crack Dr." to come and inspect my pool and issue a structural report. I am somewhat dubious at this point as to content of this report but I give everyone the benefit of the doubt until they prove otherwise.

I don't have an appointment yet but one should be setup in the next couple of weeks. In the mean time my pool continues to leak..........

I placed a call to the new manager over the Garland/Rockwall area today and while proof will be in the pudding at least he heard me out and agreed to send out some specialists to check on the leak and structural integrity of the pool. We'll see where we go from here...........