- Report: #1129564
Complaint Review: BMW North America - Fremont California
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BMW North America
Fremont, 94536 California, USA
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www.bmwna.com
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BMW North America Fran Kirnum, Jodi Badagliacca Sold a vehicle they knew had MAJOR issues, then voided warranty New Jersey California
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Received a call from BMW North America today saying "Sorry not our Problem"! We know the car was sent into the market place like this but we are going to void the manufactures warranty and you need to pay us $7000 to fix. BMW of America CEO Ludwig Willisch said the company is intensifying its "customer-driven focus" with the changes, which take effect Jan. 1.
Good Afternoon,
I recently purchased a 2011 BMW 328i from a local dealership (not a BMW dealership), the vehicle had 30,000 original miles on the car and was still under manufactures warranty. Shortly after (about 2 days) I purchased the vehicle the check engine light came on and knowing that it was still under warranty I took it to my local dealer to get it check out. The day after I dropped the vehicle off they called and said they had found the problem and it would take a few days to fix. Several days later I received a call requesting I come down so that they could show me an issue they found with the vehicle. After I arrived they walked me out to the vehicle and showed me (picture attached) what they found as they began break down the vehicle to fix the known problem. Well, comes to find out that the previous owner that was leasing the car from BWM failed to do an oil change for the entire period of the lease. As you can see from the picture this has caused A LOT of damage. The dealer informed me that they would need to get approval to fix the vehicle do to this finding. The continued to hold the vehicle for the next 2 weeks waiting on approval or denial to make the necessary repairs. As of this morning I received a call from the local dealer telling my BMW has denied to cover the repairs and now has voided the warranty. I now own a vehicle that needs major repairs that when I purchased had a full warranty on anything that may has gone wrong. Here are a few reasons I disagree with BMW’s denial to repair:
• This was a BMW lease and I would be surprised that they were not aware that the vehicle hadn’t had an oil change during the entire life of the lease. I know that BMW keeps records on every vehicle and would be aware that there is a red flag here.
• Why did they sale the vehicle to another party knowing that there were red flags with the lack of regular maintenance performed on the vehicle
• As you can see from the picture, the area just below the oil cap was cleaned in the case someone looked inside they would see the damage
• This vehicle was looked at by 2 local BMW dealerships and GIVE A CLEAN BILL OF HEALTH. Neither flagged the lack of any records regarding the scheduled maintenance. Both of these dealerships looked at the car before I purchased it.
o BMW of Fremont, CA did an inspection and Oil change on the vehicle and knew there was serious issues and still sold the car.
I am asking you to reconsider the decision that has been made as I think there were multiple areas where this could have been caught prior to the resale of the vehicle. I am a single dad and I now am sitting on a vehicle that I purchased for $25,000 and unable to cover cost of the repairs and unable to drive.
2 Updates & Rebuttals
RippedbyBMW
California,You are inccorect
#2Author of original report
Tue, March 11, 2014
This was a BMW North America Financial Services lease, when a lease is signed the individual is responsible for the regular maintenance on the vehicle, this is written into the contract. BMW knew the regular maintenance was not done on the vehicle, they have a responsibility to go back to the lease holder and hold him/her responsible for any damages! Also, this car was inspected by not one but 2 BMW dealerships and given a clean bill of health.
Ken
Colorado,Abuse or mis-use is NOT covered under any vehicle warranty.
#3Consumer Comment
Mon, March 10, 2014
Really sorry you got had, but they aren't responsible for this.
