- Report: #1315190
Complaint Review: BMW of Beverly Hills - Los Angeles California
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Author Confirmed
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BMW of Beverly Hills
*************** Los Angeles, 90036 California, USA
Phone:
(323) 801-1600
Web:
http://www.bmwofbeverlyhills.com
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FAA Beverly Hills, Inc. dba BMW of Beverly Hills (Sonic Automotive Group) Beverly Hills BMW's negligence resulted in a costly car rental bill Los Angeles California
I took my car in for routine maintenance and to look into an issue with the A/C. I was informed by my service advisor Jaques Riley that the A/C issue was due to a previous accident of which the body shop had not fully fixed the issue. He insisted that I have the service department perform the repairs as the body shop would "only cause further issues." At his advice, I trusted that this would be dealt with in a timely and professional manner. It was anything but. Jacques was horrible at returning my phone calls or emails, let alone those of my insurance company.
My insurance company and I requested an estimate several times only to be ignored as this was needed for insurance to give the go-ahead to proceed with repairs. What should have been a 2-3 day ordeal ended up lasting 20 days, thus exceeding the total number of days for the rental car on this claim. The original body shop stepped up and agreed to pay for three of those days. All the service department did was place blame and not accept responsibility for their delays, even though they are well-documented by my insurance company.
I am now stuck with a $650 car rental bill that they refuse to cover. This is by far the worst customer service experience I have ever encountered. It is now over 3 frustrating months later. I attempted to resolve this with the dealer GM Monty Meave, Service Director Ernest Sumen and Sonice Automotive executives, all of which either have ignored my repeaded requests or placed blame on everybody but themsleves. Even my insurance company is appalled at how they have handled this.
2 Updates & Rebuttals
Reply to Stacy
#2Author of original report
Wed, July 06, 2016
Stacy, I am going to assume you are employed by either Beverly Hills BMW or Sonic Automotive as your question is perticularly odd for a consumer who "randomly" found my report within 4 hours of posting. It is not a coincidence that you would ask such a question when Beverly Hills BMW wrongfully demanded on several occiasions that my insurance company cover the car rental instead of accepting fault for their docuemented malfeasance.
To answer your question, this claim fell under the existing claim which had 30 days of rental car coverage; the time period had clearly elapsed due to BH BMW's negligence. My insurance company was obligated to pay to fully fix the claim, but not obligated to exceed the 30 days of rental car coverage contractually. This is why the original body shop stepped in and covered 3 days of rental car coverage, the time it should have taken to fix the actual issue had Beverly Hills BMW provided my insurance company the requested information in a timely manner. My insurance company and I requested the estimate over and over and this fell upon deaf ears.
Stacey
Texas,USA
Question
#3Consumer Comment
Wed, July 06, 2016
How come your insurance company is not paying for the rental BUT is paying for repairs?
