Complaint Review: Bob Bell Ford Glen Burnie MD - Glen Burnie Maryland

As MANY entries on this site allude and are frequently underscored by the EDitor, the BBB can accurately be compared to the old cliche of "the fox guarding the hen house". . Just remember, the only positive report of any legitimatacy would be that given a non member. Better yet, lend no credence to any information received from their blatently fradulently organization. Don't even waste a phone call! . Just the facts, ma'am. Just the facts!

I'm the individual who reported Bob Bell Ford about the dishonest practices it is conducting everyday to dozens of "customers". Firstly, the service representative who spear headed the "rip off" did not work for Bob Bell at the time of the arbitration, and Bob Bell would not disclose what happened to this employee, or attempt to allow them to comment on the situation. Second, I was conducting the arbitration via long distance over the telephone, which ended up being against me in from the get-go. Thirdly, the BBB was so unorganized and unhelpful that it did not even forward me or make me aware of special rules of arbitration that are required to be effective in the process. During the actual arbitration session the "disinterested" yet strangly friendly-to-Bob-Bell-Ford-attorney would not allow me to ask questions or rebutt their comments as needed. The BBB arbitrator was not knowledgable about auto mechanical repairs and was not familiar with my story whatsoever. Each time she attempted to summarize my complaint and comments she did so in error, and I had to correct her constantly, but she didn't seem to listen. I'm a federal officer for the USA, and I am very familiar with courtroom procedures. This arbitration was not conducted in an unbiased manner, or with commen sense courtroom procedure, and I placed a complaint against the BBB attorney who "helped" me, to no degree. Lastly, the BBB outcome did not state, or even suggest, that I, the customer who was "ripped off", was even remotely wrong. All it said was that my case was not clear so the ruling favored Bob Bell Ford, giving them the benefit of the doubt. It was absolutely a joke. I do not recommend using the BBB unless you know someone there, or drill them for information about the arbitration process and if you get the idea during the arbitration that the "unbiased" attorney is not so unbiased, immediately ask for another arbitrator. Sincerely, Chris N "ripped off by Bob Bell Ford"

Customer had a problem with his vehicle that he had attempted to have repaired at various independent shops. None could repair his vehicle. Customer brought vehicle to Bob Bell Ford. We diagnosed his problem and told him it would cost approximately $1,100 to fix. The customer emailed Bob Bell stating that he "wanted a detailed description of what work was to be done" and he wanted a record of what was to be accomplished so that no "hearsay" would be involved in this transaction. Bob Bell Ford replied in detail what we were going to do and for what price. The customer emailed back that we could proceed with the work. Bob Bell Ford completed the work and the vehicle was fixed. After the work was done, the customer begain complaining that he had asked us to check various other things on his vehicle and demanded that we refund his monies. The customer received a detailed description of the work we were to perform, we performed the work and he was billed. The customer started bringing up "hearsay" to claim that we did work that wasn't required. The Arbitrator that heard all the facts found that Bob Bell Ford acted properly and the customer received what he paid for.

Customer had a problem with his vehicle that he had attempted to have repaired at various independent shops. None could repair his vehicle. Customer brought vehicle to Bob Bell Ford. We diagnosed his problem and told him it would cost approximately $1,100 to fix. The customer emailed Bob Bell stating that he "wanted a detailed description of what work was to be done" and he wanted a record of what was to be accomplished so that no "hearsay" would be involved in this transaction. Bob Bell Ford replied in detail what we were going to do and for what price. The customer emailed back that we could proceed with the work. Bob Bell Ford completed the work and the vehicle was fixed. After the work was done, the customer begain complaining that he had asked us to check various other things on his vehicle and demanded that we refund his monies. The customer received a detailed description of the work we were to perform, we performed the work and he was billed. The customer started bringing up "hearsay" to claim that we did work that wasn't required. The Arbitrator that heard all the facts found that Bob Bell Ford acted properly and the customer received what he paid for.