Complaint Review: Bob's Carpet Care Inc - Encinitas California

After doing much research about carpet cleaning and looking at reviews I decided to choose Bob's Carpet Care service. Bob or whoever it was on the phone sent T. to do the job. Besides carpet in my home I have expensive wood flooring. When T. was cleaning the carpet close to where it met up with the wood floor the over-spray was getting onto my wood floors and so I discreetly laid down a towel, when he did not use the towel to clean up the water I wiped it up myself. When it happened again, I mentioned to him that the installer told me not to allow water to lay on the floor.

T. then proceeded to tell me how he was very familiar with wood flooring and that my installer did not know what he was talking about. I did not tell T. this at the time but the manufacture also gives the same instructions as the installer and the same recommendations can be found via the internet. T. also mentioned that he makes sure that the water is wiped up before he is finished. After he had finished with the last room that met up with the wood floor and left that area of the house I nervously left the water sit on the floor to see if he would return to wipe it up. After 5 minutes or so, I wiped it up myself. When he did return he did not even go near that area of the room to wipe up water that he did not know I had already wiped-up.        

When he was finished his work I mentioned to T. that the carpet in some areas did not seem as clean as I had hoped. He told me that it would look better when it dried. I doubted that but I did not feel like dealing with someone full of excuses and I did not have time.

After he left I had my bags packed to join my husband for a 2 day stay at a hotel so that we would not be walking on the carpet. I planed this ahead of time because I wanted to make sure the carpet was completely dry before it was walked on again.

When we returned home neither I nor my husband were too happy with the way our carpet looked. Two rooms and the stairs looked like they had not even been cleaned at all. My husband called Bob's Carpet Care to complain and T. told him that (prior to his cleaning the carpeted areas under discussion) he had told me that those areas would not come clean. Well, first of all that was not what he told me and second of all does it make any sense that I would tell him to go ahead and clean the carpet (one room in particular) if his efforts at cleaning it would not be successful? I could have saved myself the cost of cleaning those rooms if I knew he could not do the job right. T. then told my husband that he could come back out and do those areas again. But, we had company coming in to stay for a few weeks so that would not work for us.

Also, I'd like to add two more things. One was that T. was using a water hose which had a big metal clamp with a metal piece protruding out that he was dragging up my wood stars. The metal was hitting on the wood. When I brought it to his attention he warped a cloth around it. The second incident was that T. took my large living room rug out to the garage to clean it, he did so on the garage floor with no protection between the dirty floor and the rug. My mistake was not to make sure that he was going to be using something that would not get the bottom of the rug dirty which was later drug back into the house.

I see no reason to pay out a lot more money for carpet cleaning only to see the same results as I would have seen if I had paid a lot less. And I certainly don't like being treated as if I don't know what I am talking about. I'm just a stupid woman who has been around a lot longer than T. and so there is no way I could be intelligently informed on the subject of wood flooring and I would not be able to judge between a legitimate excuse and a phony one.

I used Bob's Carpet Care Inc. somewhere around the end of June 2010