- Report: #1378637
Complaint Review: Bob's Discount Furniture - Internet
Reported By:
My Honest Review -
Long Beach, New York, USA
Submitted:
Updated:
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Author Not Confirmed
Why?
Bob's Discount Furniture
Internet, USA
Phone:
860-474-1000
Web:
mybobs.com
Categories:
Business Rating:
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Bob's Discount Furniture Refuse to refund or exchange, Couch came defective. New York Internet
I have been trying to return or exchange a couch that I purchased in November 2015 since the Month I bought the item. I bought the Charisma Sectional, for about $1000 including the tax, warranty, etc. It is extremely uncomfortable and came with 3 cushions that did not fit the couch (there are gaps in between all of the cushions so you fall through and they slip apart as soon as you sit in between them). The cushions are not secured onto the couch, and securing them in anyway is considered voiding the warranty.
When I called after I bought the item to return it, they said to give it 60 days to get used to it, which I did. After the 60+ days I called to return the item a second time, and they told me the window has passed and they were not able to do so. They offered to send me new cushions, thinking that would resolve the issue.
5 months later a package came into the mail, but it was only the middle of 3 pieces needed. Now none of my cushions are the same size. I have had 2 technicians come to look at the couch, both agreed that it seemed flawed, but Bobs' refused to exchange or return. They offered to send me the other cusions that I never recieved, and now they are telling me they can't do anything unitl I get the cushions (ETA is over 2 months). When I called today I spoke with Kedra (ID# 319) and she said the same thing. No exchanges, but I have new cushions (that most likely still won't fit) on their way now!
In the 18 months I have had the couch I have used it maybe 5 times, and I live in a small one bedroom apartment. All I was looking for since the first week was an exchange, but they refuse to do so and are extremely rude whenever I call.
VERDICT: Pony us the extra money and get a couch from a better store. Bob's customer service is the worst I have encountered.
