- Report: #1310659
Complaint Review: Bob's Discount Furniture - Nationwide
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Author Not Confirmed
Why?
Bob's Discount Furniture
Nationwide, USA
Phone:
240) 242-6900
Web:
http://www.mybobs.com/
Categories:
Business Rating:
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Bob's Discount Furniture Bob's Discount Furniture -- cheap products and they don't honor their insurance Nationwide
I purchased a reclining sofa from Bob's, along with the 5-year protection plan.
The back of the sofa broke and is about a foot lower than the rest of the sofa. But they claim it is not a manufacturer defect (how could a sofa break like that if it was any quality at all?) and that my insurance doesn't cover it because they didn't deem it an accident. Do they think i broke it on purpose?!?
Customer service is non-existent. You never talk with the same person twice and they won't give their last names. they won't connect you with a supervisor or manager; they just take your name and number and you never hear back.
this operation is a total rip-off and shame on me for trying to save money, but still expecting i would get a quality product and quality service. I even offered to pay, and they still won't help!!!
