- Report: #699040
Complaint Review: BOOST Mobile - Colorado Spring CO Illinois
Reported By:
Marie23 -
Colorado springs, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BOOST Mobile
Nevada Colorado Spring CO, 80905 Illinois, United States of America
Phone:
Web:
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BOOST Mobile H20 WIRELESS RIP OFF lead to screaming match and police.... Colorado Spring CO , Illinois
RUDE AND DISHONEST AND VERY DISRESPECTFUL KOREON COUPLE...
The first week in January 2011, is when I initially went to the BOOST Mobile, store located on Nevada Ave. in Colorado Springs, Co. When I entered the store I had my inactive IPHONE in my hand. I was useing it in my car for IPOD purposes. I walked in with the sole intention of buying a new BOOST Mobile phone and a months service. Immediately I was greeted by the wife and co owner of the store. I began asking questions abt the BOOST Mobile phone and the individual plans. The wife then observed the IPHONE and quickly offered an H20 wireless plan.
She stated that I could again use my IPHONE w/ this H20 service. I was of course on board, because I wanted to get my full use out of a $500.00 dollar phone. However, I had NEVER heard of this carrier before. As a costumer I naturally trusted she knew what the heck she was talking abt. Boy! Was I quickly reassured different. I paid them a total of $90.00 that day and did not even buy a new phone. HMmmm . . . .Then approximatly 3 business days later, all my family and friend back home in Illinois, started telling me that my phone number DID'NT WORK!
They said that when they dial my number there was no dial tone just silience. This led to my first trip to see this grumpy, rude, couple at BOOST Mobile. Whe I explained the situation he automatically started saying in his broken English, I don't know, I don't know! This was not very reassuring at all! He then said that he was going to have to charge me an ADDITONAL $40.00 to unlock my IPHONE so it would work right. And I would also have to leave the my phone with him over night. HMmmm . . . . RIP OFF!
I ended up going into the store two more timnes within a time frame of two weeks. Every time I went into this store to p[lead my case BOTH the Asian wife and husband were very rude, pushy, and down right SH*%TY!!!! Telling me I had to call the costumer service line and that there was NOTHING they could do for me! Um . . . I paid you Money for Service right?!?! These people seriously had no home training let alone costumer service skills. After three visits to them and over seven phone calls to H20 costumer service WITH NO RESOLUTION!!!!!! that all had a hold wait time of 25 minutes OR MORE! Then today after paying my first bill, I look down and my phone STILL HAS NO SERVICE.
When I brought it to their attention they automaticallt gor really sassy w/ me. fter calling the company, the husband hands me the phone and sayd he can't fix it. When I ask for my $$$ back, it IMMEDIATLEY escalated into a screaming match. I screamed for them to call the police and they REFUSED! and then followed w. calling me stupid. After, informing this uneduated BIGOT, that I pocessed a couple degrees and him and his wife could barely speak English!! On top of that I must say that I myself is of Asian and Irish decent. WHAT'S YOUR EXCUSE!! Your a business owner. ADAPT!! and LEarn that the COSTUMER IS ALWAYS RIGHT! Being a disabled Air Forve Veteran from Peterson AFB, this is really appauling to me. Do NOT let these cheats get away with anymore honest tax payer dollars!!! They are useless and pathetic as a business and humans period!!!
The first week in January 2011, is when I initially went to the BOOST Mobile, store located on Nevada Ave. in Colorado Springs, Co. When I entered the store I had my inactive IPHONE in my hand. I was useing it in my car for IPOD purposes. I walked in with the sole intention of buying a new BOOST Mobile phone and a months service. Immediately I was greeted by the wife and co owner of the store. I began asking questions abt the BOOST Mobile phone and the individual plans. The wife then observed the IPHONE and quickly offered an H20 wireless plan.
She stated that I could again use my IPHONE w/ this H20 service. I was of course on board, because I wanted to get my full use out of a $500.00 dollar phone. However, I had NEVER heard of this carrier before. As a costumer I naturally trusted she knew what the heck she was talking abt. Boy! Was I quickly reassured different. I paid them a total of $90.00 that day and did not even buy a new phone. HMmmm . . . .Then approximatly 3 business days later, all my family and friend back home in Illinois, started telling me that my phone number DID'NT WORK!
They said that when they dial my number there was no dial tone just silience. This led to my first trip to see this grumpy, rude, couple at BOOST Mobile. Whe I explained the situation he automatically started saying in his broken English, I don't know, I don't know! This was not very reassuring at all! He then said that he was going to have to charge me an ADDITONAL $40.00 to unlock my IPHONE so it would work right. And I would also have to leave the my phone with him over night. HMmmm . . . . RIP OFF!
I ended up going into the store two more timnes within a time frame of two weeks. Every time I went into this store to p[lead my case BOTH the Asian wife and husband were very rude, pushy, and down right SH*%TY!!!! Telling me I had to call the costumer service line and that there was NOTHING they could do for me! Um . . . I paid you Money for Service right?!?! These people seriously had no home training let alone costumer service skills. After three visits to them and over seven phone calls to H20 costumer service WITH NO RESOLUTION!!!!!! that all had a hold wait time of 25 minutes OR MORE! Then today after paying my first bill, I look down and my phone STILL HAS NO SERVICE.
When I brought it to their attention they automaticallt gor really sassy w/ me. fter calling the company, the husband hands me the phone and sayd he can't fix it. When I ask for my $$$ back, it IMMEDIATLEY escalated into a screaming match. I screamed for them to call the police and they REFUSED! and then followed w. calling me stupid. After, informing this uneduated BIGOT, that I pocessed a couple degrees and him and his wife could barely speak English!! On top of that I must say that I myself is of Asian and Irish decent. WHAT'S YOUR EXCUSE!! Your a business owner. ADAPT!! and LEarn that the COSTUMER IS ALWAYS RIGHT! Being a disabled Air Forve Veteran from Peterson AFB, this is really appauling to me. Do NOT let these cheats get away with anymore honest tax payer dollars!!! They are useless and pathetic as a business and humans period!!!
