Complaint Review: Boost Mobile - Rosedale California

Please take into consideration before buying a Boost Mobile phone or Boost service...

I recently purchased a highly anticipated Motorola I9 "Stature" phone for the Boost network looking for a no contract upgrade from my Cricket service and a supplement to my work phone and to serve as a home phone as well....and let me tell you I really didn't know how good I had it with Cricket...

I have had nothing but problems with Boost in the 6 days I have had them as a provider...the following is an email I sent to Boost and their subsequent response...judge for your self...

"I'm throwing in the towel with you guys. I'm not going to call customer care and sit on hold anymore. I am switching back to my old service tomorrow and I need to know how I can go about getting a refund on my phone and service. This has been a miserable experience, but I am willing to take a refund and call it a wash...please send me a RA number and address where to send the phone and advise me on how long it will be before my credit card is refunded.

Just in case you want to know...here are the issues I had: 1) Texts come through between 5-15 minutes after they are sent (I had everyone who text me yesterday include the time they sent it in the text) if they even come through. 2) I called my my voice mail yesterday and it connected to to Goodwill Baptist Church...huh? 3) When I attempt to make a call it rings once then is silent...but apparently stills rings on the other persons end... 4) Tonight I tried to call somebody and it rang once then went to fast busy then a mexican recording answered...then the person I was trying to call called me back and said that they got a call from me but all they could hear was a mexican talking... 5) People try to call me and they get a message that says that please hold we are trying to locate the person...then it says that I cannot be located...hummm...I'm...I sitting in my d**n house with a full bar of service... 6)I currently have 5 text messages on my phone and it will not download them because it says service unavailable. 7) This phone is my home phone too...and I cannot afford for it to suck... Thanks...

And here is there reply...

"Hello,

Thank you for notifying us of your concerns. Please accept our sincere apology for any inconvenience you've experienced. We regret that your experience with Boost Mobile didn't meet your expectations, and that we didn't achieve our goal of complete customer satisfaction. Please know that we are committed to providing a quality customer experience for each of our customers. We appreciate your feedback, and are passing your comments on to the appropriate team. However you are unable to return your phone for a refund..

Again, thank you for providing your feedback, as it helps us identify opportunities and make improvements.

Boost Mobile Customer Care"

The part the part that really got me was the no refund part...i mean in this day and age who really does that? Probably only someone with something to hide...like incredibly poor service...

Well, I am seeking a refund from them and I will post my results...good luck to any of you who try Boost...I tried to warn ya...

Randy

Nashville, Tennessee

U.S.A.