Complaint Review: Brad Benson Mitsubishi Hyundai - Monmouth Junction New Jersey

If indeed the dealer misrepresented the car and the options it included, then you should be able to make some kind of deal with them and resolve the issue. However, if you just walked in and said something to the effect of, "I want a loaded car" and were then shown this vehicle, the onus is on you to know what you're buying. When a customer says they want something 'loaded', it's a relative statement. Had they driven in with a 1992 Hyundai Excel with crank windows, stick shift, and no air conditioning that 'loaded' might just mean with a/c and auto trans. They might have meant they wanted every single option the car comes with. They might have thought they meant they wanted everything, but maybe the $2000.00 navigation system isn't what they really want. There's no way to know what someone means by 'loaded' without asking specifically what they want the car to have in it. When someone asks me for a 'loaded' car, I'll generally delve a little deeper as to what they're really after. It all comes down to perception- Should someone ask for a 'loaded' Altima and really just mean one with power windows, locks, cruise, and ac and they're shown a $30,000.00 car, they're quickly going to think the Altima is too expensive and move on to the next car on the list. Unfortunately consumers and dealers are very guarded with one another because customers are afraid the dealer is going to 'screw' them, and dealers are afraid the customer is going to run out of the building the instant they're given a price. Personally I like to spend enough time with a client to ensure they're getting exactly what they're looking for and do my best to get it to a price they're happy about. The days of making $5000.00 on a new car are pretty much over, so most dealers are learning (unfortunately most learn the hard way) the only method for staying in business is repeat and referral business. Since most people do their research before coming in it's better to simply make a reasonable profit on a car and make the client happy and make up for the smaller deal by selling them many cars in the future and by keeping them happy so they send friends and family in to the store as well. Sounds to me like this was a case of miscommunication - if you approach the dealership quickly and professionally, typically they'll attempt to make you happy by unwinding the first deal and putting something together on the car you really wanted. If you storm into the building and claim they screwed you, you're going to be up the creek quite fast. You signed for the car and you no doubt signed something stating you reviewed the car with the salesperson and it had all the options it was supposed to have. Dealers aren't mind-readers, you have to specifically state what you want and check the car to make sure it has it- options are listed right on the window sticker. If you were TOLD by the salesperson, "Yes indeed Mr. Customer, this car has ABS and Traction Control" and it turns out it doesn't, you've got a case against the store. Your best bet is to try to resolve the issue in a calm and collected manner first, then if all else fails, hire an attorney. By the way, in my 15 years in the car business I've never heard a customer actually say, "Does this car have all the options and is it fully loaded?" Customers always say they want a "loaded" car. If you did indeed say you wanted every single option available and were told this car HAS every option, you've got a case. If you said you wanted every option and were taken to this car and asked if it has everything you want and you said it did, you really don't have a case. It's a simple case of miscommunication and perception.

ABS and Traction Control are options that are offered on the LX model. When this person asked if the car was fully loaded with all of the options, that was the time for the dealer to admit there was no ABS. It sounds to me like this person made it clear at some point that those options were important to him. I just bought a Sonata, and had a hard time finding one with ABS and Traction Control. The dealers I went to seemed embarassed about so many of the Sonatas on their lot not having these features, which are commonplace in many other cars. Every dealer I went to tried to talk me out of the ABS, including Brad Benson. You can leave a review at dealer rater dot com, a lot of people look there before buying. Good luck to you with this situation.

I didn't ask for seatbelts but I got those, should I bring them back. It was implied when I asked if it has all the options, and this was the only option I didnt get. why should I negotiate a higher price when I already negotiated the price. I've never heard of a place that doesn't do refunds.

Did you actually look at the window sticker BEFORE you bought the car? All you said was " did it have all the options and was it fully loaded"? You never told him specifically what options you wanted. He told you you could bring the car back and get one that did have the options you wanted. You'd just have to pay for them. Implied means it wasn't stated.