- Report: #702423
Complaint Review: BRANDSMART - Internet
Reported By:
Julianna -
Fort Lauderdale, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
BRANDSMART
Internet, United States of America
Phone:
Web:
brandsmart.com
Categories:
Business Rating:
(0)
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BRANDSMART RECEIPT INDICATING PICK UP OPERATES AS A RELEASE OF ALL BRANDSMART LIABILITY Internet
I went to Brandsmart to purchase a Flatscreen TV. I choose a Samsung costing $999:99 a 5 year warranty (turns out to be costly and worthless) and items for set up. The Conspiring Salesman determined that the TV would fit in my car so I waived delivery. The Conspiring Salesman said the store computer showed only one of these TVs in stock. He said that he was going to the stockroom to physically check for the TV before we complete the sale. He returned saying that he could NOT locate the TV. The salesman and I were discussing the purchase of another TV when the manager Patrick McLean (Corrupt Manager), interrupted us. Having over heard our conversation Mr. McLean said he could find the TV and went off to the stockroom. He returned saying that he had found the TV. I then paid for the TV and went to the loading dock to pick it up where I was made to wait in the cold (below 40 degrees in South Florida) for quite some time. Finally, they produced the TV and opened the box,by now it is completely dark out. The TV appears fine.( If there were a problem how much could be seen on a dark back lit loading dock is very limited) I sign what I think shows that I have received possession of the TV and they load it into my car. DO NOT SIGN THIS !!! IT IS A RELEASE !!! This document excuses Brandsmart of ALL responsibility for selling items damaged on the inside or out. My TV looked perfect on the outside,it was only when powered on could you see that the screen was shattered on the INSIDE! I called and Mr McLean was extremely rude, he said that "It is physical damage" and that "you probably did it" then said that my warranty wouldn't cover it and what I signed at the loading dock was a release. He said "sorry I CAN'T (won't ) HELP YOU. DO NOT SHOP AT BRANDSMART. Despite all efforts, including contacting Eydie Bowes-NOTHING was done to help me. I am out the money and out the TV. I am working with a class action Consumer Attorney to gather a class of people to sue BRANDSMART for selling these types of products. Please contact me. We can recover our out of pocket expenses, damages, and PUNITIVE DAMAGES against Brandsmart and Eydie Bowe.
1 Updates & Rebuttals
Eb
hollywood,Florida,
U.S.A.
BrandsMart U.S.A.
#2UPDATE Employee
Fri, March 04, 2011
Dear Julianna,
My name is Eydie Bowe, and I am V.P. of customer operations.
Since I have not had the opportunity to assist you in this matter, please feel free to contact me directly. Please direct your inquiries to my personal attention, at 1-800-432-8579 or by email at:
[email protected].
Customer Service is our #1 prority.It would "truly" be my pleasure to assist you.
Sincerely,
Eydie Bowe
VP of Customer Operations
BrandsMart U.S.A.
