- Report: #417235
Complaint Review: BrickHouse Security - New York New York
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Author Confirmed
Why?
BrickHouse Security
BrickHouse Electronics, 980 Avenue Of The Americas, New York, NY 10018 New York, 10018 New York, U.S.A.
Phone:
800-654-7966
Web:
N/A
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Business Rating:
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BrickHouse Electronics Defective Black & White Recon DVR Clock Camera with built in recorder shipped and forced into keeping it New York New York
We ordered a Black & White Recon DVR Clock Camera with built in recorder for $509.00 on 10/31/2008 which does NOT work.
After 3 weeks & roughly 15 hours on the phone got an RMA# to return. When returned, they inspected saying that it was scratched and blamed us for using it.
We returned the item 3 times (first time within 2 weeks without an RMA which they refused to accept. It's almost impossible to return an item within 3-5 days since they do not give a RMA # to receive returned products). We are currently disputing the charges on the credit card.
Shipped the item back to BrickHouse on 11/13/2008
Spent 3 weeks (approx. 15 hours on phone) to get a RMA # to again ship
back the product.
Re-shipped the item back to BrickHouse on 12/10/2008
Was issued Credit on 12/17/2008 only to reverse it the next day
(12/18/2008) blaming us for a scratch on the product. They re-sent the
defective item
Again shipped the 'unopened defective' item back to BrickHouse on
01/27/2008
It's very unfair that we are being forced to keep an unwanted and defective product against our will.
Srini
Alpharetta, Georgia
U.S.A.
After 3 weeks & roughly 15 hours on the phone got an RMA# to return. When returned, they inspected saying that it was scratched and blamed us for using it.
We returned the item 3 times (first time within 2 weeks without an RMA which they refused to accept. It's almost impossible to return an item within 3-5 days since they do not give a RMA # to receive returned products). We are currently disputing the charges on the credit card.
Shipped the item back to BrickHouse on 11/13/2008
Spent 3 weeks (approx. 15 hours on phone) to get a RMA # to again ship
back the product.
Re-shipped the item back to BrickHouse on 12/10/2008
Was issued Credit on 12/17/2008 only to reverse it the next day
(12/18/2008) blaming us for a scratch on the product. They re-sent the
defective item
Again shipped the 'unopened defective' item back to BrickHouse on
01/27/2008
It's very unfair that we are being forced to keep an unwanted and defective product against our will.
Srini
Alpharetta, Georgia
U.S.A.
4 Updates & Rebuttals
Srini
Alpharetta,Georgia,
U.S.A.
BrickHouse Electronics
#2Author of original report
Tue, March 03, 2009
I would like to THANK BrickHouse Electronics for refunding my money back. However, the whole shopping experience with Brickhouse has been very unpleasant. I spend numerously hours on the phone as well as numerous email contacts. In the end, the whole experience has been a bitter one which cost me around $90 for NOTHING. Brick House charged $53 for restocking fee and another $32 for shipping (had to ship the item 3 times since brickhouse kept sending it back) and another $5 for sending correspondence via certified mail
Srini
Alpharetta,Georgia,
U.S.A.
BrickHouse Electronics
#3Author of original report
Tue, March 03, 2009
I would like to THANK BrickHouse Electronics for refunding my money back. However, the whole shopping experience with Brickhouse has been very unpleasant. I spend numerously hours on the phone as well as numerous email contacts. In the end, the whole experience has been a bitter one which cost me around $90 for NOTHING. Brick House charged $53 for restocking fee and another $32 for shipping (had to ship the item 3 times since brickhouse kept sending it back) and another $5 for sending correspondence via certified mail
Srini
Alpharetta,Georgia,
U.S.A.
BrickHouse Electronics
#4Author of original report
Tue, March 03, 2009
I would like to THANK BrickHouse Electronics for refunding my money back. However, the whole shopping experience with Brickhouse has been very unpleasant. I spend numerously hours on the phone as well as numerous email contacts. In the end, the whole experience has been a bitter one which cost me around $90 for NOTHING. Brick House charged $53 for restocking fee and another $32 for shipping (had to ship the item 3 times since brickhouse kept sending it back) and another $5 for sending correspondence via certified mail
Srini
Alpharetta,Georgia,
U.S.A.
BrickHouse Electronics
#5Author of original report
Tue, March 03, 2009
I would like to THANK BrickHouse Electronics for refunding my money back. However, the whole shopping experience with Brickhouse has been very unpleasant. I spend numerously hours on the phone as well as numerous email contacts. In the end, the whole experience has been a bitter one which cost me around $90 for NOTHING. Brick House charged $53 for restocking fee and another $32 for shipping (had to ship the item 3 times since brickhouse kept sending it back) and another $5 for sending correspondence via certified mail
