- Report: #966686
Complaint Review: Brickhouse Security - New york New York
Reported By:
BJF -
Bethesday, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Brickhouse Security
980 Avenue of the Americas New york, 10018 New York, United States of America
Phone:
212-643-7449
Web:
www.brickhousesecurity.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Brickhouse Security Brickhouse Security Terrible service, terrible product, cheap imported crap ripoff that didn't work New york, New York
*UPDATE Employee: Iphone Spy Stick Issue
*Consumer Comment: All Products Sold Are Non Refundable (Look Close)
*UPDATE Employee: Contact info
*General Comment: How do we know?
*UPDATE Employee: More Contact Info
*Consumer Comment: LOOK INTO IT , Right that' it ,Just another waste of time
*UPDATE Employee: Trying to help
Do not buy the Iphone Spy Stick. It's a piece of crap that doesn't work, despite their FAQ recommendations. I wasted hours on this, and wasn't able to get any support for this.
Their phone and live chat representatives refused to discuss support, and the only rep I was able to reach couldn't even find my order with an order number.
The product is crap, doesn't work, and now I'm reading all the complaints about Brickhouse Security.
I feel ripped off, and disappointed they would sell such a crappy product and not offer support to get it working. I'll dispute with my credit card if necessary and if they won't honor the refund.
Their phone and live chat representatives refused to discuss support, and the only rep I was able to reach couldn't even find my order with an order number.
The product is crap, doesn't work, and now I'm reading all the complaints about Brickhouse Security.
I feel ripped off, and disappointed they would sell such a crappy product and not offer support to get it working. I'll dispute with my credit card if necessary and if they won't honor the refund.
7 Updates & Rebuttals
Brickhouse security
New York,New York,
USA
Trying to help
#2UPDATE Employee
Mon, February 11, 2013
I originally asked for an order number back in December. I could have refunded you then and this whole matter would have been behind us. I understand your frustration. You got a product that doesn't work and you want your money back. I want to give you your money back. All you have to do is give me an order number and I'll take care of it. If you're more comfortable calling, my extension is in this thread.
Alex
Anchorage,Alaska,
United States of America
LOOK INTO IT , Right that' it ,Just another waste of time
#3Consumer Comment
Mon, February 11, 2013
What a load of bull, Their return policy is so tight that nothing can be returned after it is opened. It's a CATCH 22, Because you don't know if it works like they say it does, until you open it to try it. Then you can't return it because it been opened........What a Scam, Selling junk on the internet.
Will they do the right thing and return your money? No way," But they will look into it"
Brickhouse security
New York,New York,
USA
More Contact Info
#4UPDATE Employee
Tue, February 05, 2013
Call the 800 number listed on the brickhousesecurity.com site - 800-654-7966. Press 5 to dial by extension, then dial 115. Other number was my direct line
FedUpWithCrap
United States of AmericaHow do we know?
#5General Comment
Fri, January 25, 2013
You mention a contact number for us to call you, but how do we know you are who you say you are? You could be any fraud expert looking to steal someones credit card info. Leave your name and more contact info the next time you post please. Cause IF you are telling the truth, I'd like to talk to you about this piece of crap of a brickhouse spy stick you sold me.
Brickhouse security
New York,New York,
USA
Contact info
#6UPDATE Employee
Mon, January 14, 2013
Hello,
You can reach me at 646-253-9115/ If I'm away from desk, please leave a detailed message with your order # or email address so I can look into this matter for you.
And once again sorry the device did not work out for you. We sell thousands of the iPhone Spy stick every month and they work great for our customers. On some rare occasions due to compatibility with operating system versions or other issues it doesn't unfortunately.
Alex
Anchorage,Alaska,
United States of America
All Products Sold Are Non Refundable (Look Close)
#7Consumer Comment
Fri, January 11, 2013
BS Why don't you give your name & number Mr Customer Service Manager
It the same respond all the time , They must have to repute all these negative reports on their lunch breaks. Don't believe them, I hope they get arrested.
Brickhouse security
New York,New York,
USA
Iphone Spy Stick Issue
#8UPDATE Employee
Thu, December 20, 2012
Sorry to hear the iphone spy stick didn't work out for you. Unfortunately depending on operating systems and other factors the device doesn't work for some customers. I'd like to research this more, find out who you spoke to here and make sure you were issued an RMA and got refunded... please reply with your order # so I can help
Regards
Customer Service Manager
