- Report: #333066
Complaint Review: Brighton Homes - Houston Texas
-
Author Confirmed
Why?
Brighton Homes
13111 Northwest Frwy, Ste. 200 Houston, 77040 Texas, U.S.A.
Phone:
713-460-0264
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Brighton Homes New home builder poor warranty and customer service after sale Houston Texas
My family purchased a home from Brighton Homes about two months ago. The sales staff was excellent. However after the sale the service took a nose dive. I called to report some warranty issues and 5 days later the Warranty manager called me. He was real quick to tell me some things would not be covered without looking at the items. He belched on the phone in my ear and did not even say excuse me. He was rude and tried to belittle me. He said he would come out the next day to look at the items we discussed. He arrived with no tools and no camera, and asked to come back the next day so I had to take another day off work. He arrived the next day with the wrong tools and no camera once again. I called and talked to the contact that was on the BBB website and said he would look into this and nothing has changed. Not all the items have been looked at they say they do not repair grout even thou the Sample warranty manual states this is a covered item. The Cabinet Company is now saying they need pictures of the items on the Cabinets that the Warranty Manager could not take since he did not bring his camera. I can not take off work for a company that has individuals that are unprofessional and do not know how to do there jobs. I asked for everything to be done in the evenings or weekends do to such an inconvenience caused by Brighton Homes hiring the wrong person for the job and causing such poor service. They can either pay the money to get the right person for the job or pay the extra money to fix the mistakes caused by such poor service from inexperience personnel. I would not purchase another Brighton Home and would not recommend one to anyone else.
Paul xxxxxxxxxxxx
Paul from houston
Houston, Texas
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Paul xxxxxxxxxxxx
Paul from houston
Houston, Texas
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Arencibia
Houston,Texas,
I agree
#2Consumer Comment
Tue, October 22, 2013
Please do your research before purchasing a Brighton home. It will be the smartest thing you ever did. one of the worse builders out there in my opinion. Very poor workmanship. I won't bore you with my whole story, but I strongly suggest thinking twice before considering Brighgton. Much better builders out there, i.e. Westin, Trendmaker, etc...
