Complaint Review: Brogame - Internet

To whom It may concern

My name is Jeremy, I purchased your service of power leveling 4 days ago all was going well. I then logged on once to check the progress and watched my character through another account and observed that it was being run by a bot, I watched the account for about 6 hrs straight and watched as it repeated its actions and then traced its steps, I was not happy about this and did notify and was assured that there is not bot programs being run (Which I knew was a lie) The very next day I received the enclosed letter below from Blizzard stating that my account was banned because of third party bot software. Now that this has happened I have tried many times to resolve this with Ur company and there has been no action or just excuses. I am well aware of what actions I can take against your company and will do so if there is no resolution. I have lost 4 characters and all my items not to mention my game card that was still good for a month. I have added all this cost up so either I get 4 new characters at the levels I specify or I receive $2000 on my card for the cost of this mistake your company has made. I have enclosed the conversations that where made with your not so nice Customer service staff and have many more including the emails that your company has sent to me. Just before You go and send me an email again stating that I must contact Blizzard I have on three separate occasions and all three times I was denied access back to my account. So either one of these options I have come up with will suffice. If there is no response or action from Your company I will report your company to my credit card company to start then move to bllizzard to make sure that there will be no more business for you I will also contact the better business assoc. to have them get the money from you, and if after all that I still have not received nothing I will have my lawyer look into actions against your company. So I would appreciate a quick response in this matter and I am not looking for excuses. I will also note that every conversation and email is being recorded for my safety.

Alina: Welcome to livechat service !

Alina: Hello ! Dear Customer, How may I help you today ?

Jeremy: OK I am heated now I have received two emails from blizzard saying my account is closed

Jeremy: because u have used a bot program

Jeremy: I was told to come back with tin a couple hrs and talk to someone about it

Alina: i am sorry hear that

Jeremy: I have tried to get my account back three times now and they will not

Jeremy: I have multiple emails and have sent them to Ur complaint dept

Jeremy: And still nothing

Alina: i see

Jeremy: I had 4 characters on this account and now there all gone

Alina: sorry for this

Jeremy: Because Ur company had to use a bot

Jeremy: I want my characters and my money back

Jeremy: Now

Jeremy: I am fed up with this crap

Jeremy: Account Name: FELTONJ Offense: Use of Third Party Automation Software This account has been found to have employed third party software designed to automate many aspects of the World of Warcraft game play experience. Such software runs contrary to the essence of World of Warcraft and provides an advantage over other players. In addition, use of this software can lead to exploitation and destabilization of the World of Warcraft server economy. As such, this account has been closed and will not be reopened under any circumstances. The recurring subscription on the account has been disabled to prevent further charges. Please review the World of Warcraft Terms of Use at http://www.worldofwarcraft.com/legal/termsofuse.html, which you accepted when you installed World of Warcraft and established the account(s). Section 2, Paragraph C details the limitations of game play modifications and use of any third-party or "packet sniffing" software. In addition, Section 3, Paragraph C, parts iii and iv restrict the use of any hack, scripting or macroing software which obtains information from World of Warcraft to gain a competitive advantage over other players. Any disputes or questions concerning this account action can only be addressed by the World of Warcraft Account Administration department. To learn more about how Account Administration is able to assist you, please visit us at http://www.blizzard.com/support/wowaa/. Thank you in advance for your understanding in this matter and respecting our position and all statutes within the World of Warcraft Terms of Use. Regards, Hacilus Account Administration Blizzard Entertainment

Alina: sorry ,we never use bot

Jeremy: Bull crap

Jeremy: I don't want to hear

Jeremy: that anymore

Jeremy: I have proven it

Jeremy: I watched my character

Jeremy: And saw it repeat its steps for 8 hrs straight

Jeremy: And blizzard as well moniterd my account

Jeremy: so do not keep telling me that

Alina: could u come back 3 hours later ?

Alina: we will refund

Jeremy: I keep hearing that from everyone i speak too

Jeremy: No

Jeremy: I don't want a refund

Jeremy: My account is gone

Jeremy: Unless u are going to refund me $2000 for all the time and effort I have put into my accounts

Jeremy: I am fed up with this how can u lie say on Ur website oh we don't use bots

Jeremy: then I caught u and blizzard caught my account

Jeremy: U cant deny it

Jeremy: And now I have lost 4 characters

Jeremy: So either I get 4 new characters and my money back or $2000 the decision is in Ur company's hands and I want a answer

Jeremy: Hello

Alina: hi

Jeremy: So what are u doing about this

Jeremy: I don't want to hear wait I don't want to hear email I have sent your company 3 emails

Alina: refund

Alina: 3 hours later we will refund

Jeremy: I have tried to contact blizzard three times and they will not restore my accounts

Jeremy: No

Jeremy: For what $2000 dollars

Jeremy: No there is no I will refund u 65 dollars for u having my account banned and losing 4 characters

Jeremy

bethlehem, Pennsylvania
U.S.A.