- Report: #446486
Complaint Review: Budget Brakes - Huntsville Alabama
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Author Confirmed
Why?
Budget Brakes
4703 University Drive Huntsville, 35816 Alabama, U.S.A.
Phone:
256-721-9130
Web:
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Budget Brakes - Do I REALLY need the work done/parts they say I do?? Huntsville Alabama
When I took my car to Budget Brakes on 4/11/09 to have front brakes replaced, I was told I needed rear brakes 2 NEW calipers for the front brakes as well (1 caliper was broken, and the other was leaking), and that the calipers would have to be "special ordered". I paid them $260.00 cash for the calipers & told them I would be back to have the work done when I had the money to pay the balance of the work to be done ($284.00, which didn't include the back brakes-another $108.00 for that!).
After I thought about it, I decided to go to another establishment for a second opinion. They told me IF I needed new calipers, they could have the parts at the store within 10 minutes. The second business looked at my car and told me that there was NO leakage, but that a piece on the other caliper needed to be replaced, NOT the while caliper itself. This business told me I also needed to replace the rear cylinders on both back brakes, which Budget Brakes did not tell me this.
I was shown the work that needed to be done, given a quote, and gave them the okay to do the work. Now I have to go back to Budget Brakes to see about giving me my $260.00 back that I gave them as a deposit on the 2 calipers. I hope they don't try to tell me that they'll have to recoup a restock fee on these parts, considering I didn't need these parts to begin with!! I will post another report shortly after I try to reclaim my $260.00 deposit.
Rolltide0121
Huntsville, Alabama
U.S.A.
After I thought about it, I decided to go to another establishment for a second opinion. They told me IF I needed new calipers, they could have the parts at the store within 10 minutes. The second business looked at my car and told me that there was NO leakage, but that a piece on the other caliper needed to be replaced, NOT the while caliper itself. This business told me I also needed to replace the rear cylinders on both back brakes, which Budget Brakes did not tell me this.
I was shown the work that needed to be done, given a quote, and gave them the okay to do the work. Now I have to go back to Budget Brakes to see about giving me my $260.00 back that I gave them as a deposit on the 2 calipers. I hope they don't try to tell me that they'll have to recoup a restock fee on these parts, considering I didn't need these parts to begin with!! I will post another report shortly after I try to reclaim my $260.00 deposit.
Rolltide0121
Huntsville, Alabama
U.S.A.
2 Updates & Rebuttals
Michael
Franklin,Tennessee,
United States of America
You Received a Prompt Refund
#2REBUTTAL Owner of company
Sat, December 19, 2009
This is Michael Palazzolo, co-owner of Budget Brakes. I remember our phone conversation and only recently became aware of your post. As you know, I got a check out to you the same day you called, which is how we do business. We make every effort to get refunds out to customers the same day we receive a request.
As is the case with many companies, Budget Brakes refunds come from the corporate office rather than individual stores. Budget Brakes has a brake-inspection process that is much more thorough and detailed than most of our competitors. We also follow industry specifications for parts replacement, which not all places do.
I dont know what sort of inspection process the second establishment you mentioned has, but our polity is to not cut corners, and we strive to be honest in all our dealings with customers.
Rolltide0121
Huntsville,Alabama,
U.S.A.
Dealing with Budget Brakes is A CROCK!!!!
#3Author of original report
Sun, April 26, 2009
Well, STRIKE TWO for Budget Brakes...After telling them I wanted my money back, the Huntsville, AL., University Drive store "passed the buck" onto the corporate store!! They said the store DOESN'T ISSUE REFUNDS, that I would have to contact the corporate office for corporate to issue me a REFUND CHECK. That may be fine & dandy if I'd written a check or used a credit/debit card for the deposit I placed on those calipers I SUPPOSEDLY needed, but I paid CASH. Therefore, I expect my refund to be issued the same. Well, I guess we'll have to go without groceries & gas for the next week 'til the d**n check clears the bank----THANX ALOT Budget Brakes----NOT!!
