Kandy
Renton,#2Author of original report
Thu, August 12, 2004
This matter has been resolved. The business is to refund me $3876.00 by August 31,2004 The decision was based on "The consumer is partially responsible for the miscommunication that in the complaint and the posting does not represent the full facts of the disputes as per her testimony in the hearing"
Kandy
Renton,#3Author of original report
Tue, May 04, 2004
No I didn't receive what I contracted for because this contract that he had me sign was brought out in the middle of me explaining what I wanted done and was presented to me as something that everyone signed for the record and I didn't even have a copy in front of me - it was read to me quickly and I signed it because I trusted them. I was given a copy when I was about to leave and when I read it I called him (Donald Shaw) (the one who I dealt with) over and said something to him about its contents and he told me and I quote "Don't worry that was written for a number one job it doesn't matter". I gave them a list and not only did they not do everything on the list they charged me for things I already had done, mislead me when I got my first bill about the amount by $2000.00 by typing amount due at $318.00 which I was to deduct that amount from the $3500.00 I gave them and come to find out the amount due was 2318.00 not 318.00 - my 2000.00 was gone before in the first week although nothing was done at that time on the car and when I realized and said something and they knew there was a problem I come in and find my car already painted. They missed spots, didn't paint the spoiler or the underside of the hood or the door jams and the car wasn't even ready for paint to begin with. Donald Shaw took advantage of my trust and used it to its full extent and he knew exactly what he was doing when he first pulled out that contract. Which wasn't supposed to matter. I have a recording of a conversation I had and I had four guys answer one question with four different answers at the same time. Then was told that they were too busy to answer anymore questions and had to "regroup" before anymore could be answered. That is clearly dishonest and I have it all on tape which is available on request.
Robert R.
Puyallup,#4REBUTTAL Owner of company
Mon, April 19, 2004
This customer received exactly what she contracted to receive. She willingly entered into a contract with this firm to do body work & paint on her car. At our shop we work on a time & material basis on antique and collectable cars and light trucks only. The $5,000.00 she paid in the beginning was not the full cost of the job. This was the security deposit to get the work started. She did some of the body work herself before delivering the car to us. This body work had to be redone to achieve the quality that she wanted. She stopped the job before it was finished. We misled no one and did not lie to her. We successfuly and properly answered her written complaints to the Attorney General of Washington and the Better Business Bureau in this matter. We refunded the balance of her deposit to her when she requested us to stop the restoration. We assisted her in the removal of her car and the incomplete parts on the day she provided transportation. -General Partner, Buffalo Restorations.