#20
Mon, March 18, 2002
2/2002 - I tried three times to get a manager to contact me to resolve this situation. Finally, after several more snotty email letters from the ACH department, I heard from a customer service supervisor. She and I went back and forth a couple of times and here's the final result:
After freezing my account for two months while continuing to bill me for the monthly service charges, they finally decided to waive the $25 NSF fee. However, they will not reimburse me for the $25 from my bank or the monthly fees while I could not access my account. They also will not apologize and instead still insist that they were justified in making the transaction. Bad business!
My best advice is - if you do business with them at all - DO NOT give them ACH access to your checking account or credit card account. Direct deposit or mail in your funds instead.