- Report: #243838
Complaint Review: Buy.com - Aliso Viejo California
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Buy.com
85 Enterprise Suite 100 Aliso Viejo, 92656 California, U.S.A.
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Buy.com rebate ripoff They shipped the item too late that made me missed the deadline for rebate Aliso Viejo California
Dear Sir/Madam,
I placed this order #30834105 (SKU:202220629 Creative Labs Fatal1ty 1010 Mouse) on Dec-06-2006 at buy.com web store,
and they shipped it to me after Jan-04-2007, and it was delivered on Jan-10-2007 (35 days later),(UPS Tracking# 1Z4E076Y0300018248)
because of their awfully late shipment, I missed the deadline for my rebate submission. And Creative denied my rebate application saying that my rebate did not meet the requirement of postmark date.
when I tried to reach buy.com customer service all i got was an automated reply. After 7-8 emails finally they sent me an email, they say;
"Please note if you feel that you have been denied your rebate in error, please contact the manufacturer directly to rectify the mistake"
My question is :
Should it be regarded as normal to receive an item 35 days later after purchase made, the weird thing is the company's address is 2 hours drive away from me. Instead of accepting their fault they are trying to stall off me.
best regards...
Mehmet
Seaside, California
U.S.A.
I placed this order #30834105 (SKU:202220629 Creative Labs Fatal1ty 1010 Mouse) on Dec-06-2006 at buy.com web store,
and they shipped it to me after Jan-04-2007, and it was delivered on Jan-10-2007 (35 days later),(UPS Tracking# 1Z4E076Y0300018248)
because of their awfully late shipment, I missed the deadline for my rebate submission. And Creative denied my rebate application saying that my rebate did not meet the requirement of postmark date.
when I tried to reach buy.com customer service all i got was an automated reply. After 7-8 emails finally they sent me an email, they say;
"Please note if you feel that you have been denied your rebate in error, please contact the manufacturer directly to rectify the mistake"
My question is :
Should it be regarded as normal to receive an item 35 days later after purchase made, the weird thing is the company's address is 2 hours drive away from me. Instead of accepting their fault they are trying to stall off me.
best regards...
Mehmet
Seaside, California
U.S.A.
