BuyiJet
San Diego,#2REBUTTAL Owner of company
Fri, September 30, 2011
Thank you for your review. This is the first weve heard of such problems & after going over our records we have found no order placed from Tennessee on the date mentioned above (Dec 29, 2011), nor any orders from Tennessee during the week of December 27th 2010. BuyiJet.com also does not currently, nor has ever had a female receptionist/customer service representative. The claim of 20-45 minutes hold times goes against our policy of quick & efficient customer service interactions.
If you have an order # or other evidence, wed be more than happy to investigate your claims further to ensure any misunderstandings that may have occurred, can be cleared up & any outstanding customer service claims resolved.
At BuyiJet.com, we take customer satisfaction seriously. In fact, our Customer Approval rating on eBay is 99.7% (link) and our product return rate is under 1.5%. We hope these numbers reflect our commitment to customer service and support.
If anyone would like further information on this matter please feel free to contact me at 619-241-9267 or email me: tims [at] buyijet.com