- Report: #116727
Complaint Review: Buz Post Motors - Arlington Texas
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Buz Post Motors
1500 W I-20 Arlington, 76017 Texas, U.S.A.
Phone:
817-467-1234
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Buz Post Motors ripoff deceptive practices Arlington Texas
Buz Post Motors took 8hrs of my time, all of my (very little to start with) trust, and quite a bit of my money this Saturday. I have NEVER been treated to such a display of manipulating and hiding figures and obscuring actual costs. I stopped in to buy the cheapest new car I could get and told the sales people I only had 1 hr to do this. 4 hrs later I was presented with a sales contract that included $1,295 charge for "dealer add ons", $1,500 for an extended warranty "the bank wanted", and $895 unaccounted for.
When pressed, the finance guy said" Oh, that might be the Lojack charge", apparently another "dealer add on". I had made the cardinal mistake of signing the contract without carefully scrutinizing ALL the figures, and now it's too late. My wife and I had to dissect the sales contract line by line to figure out what they had done and I believe this experience has been the worst car buying experience of my life, bar none. In summary: Buz Post Motors added on $2190 in "dealer add ons" and $1,500 in an un asked for, unneeded, and undiscussed extended service warranty. The whole finance process was underhanded and deceptive and appeared to be the standard method of business for this dealership.
James
Burleson, Texas
U.S.A.
When pressed, the finance guy said" Oh, that might be the Lojack charge", apparently another "dealer add on". I had made the cardinal mistake of signing the contract without carefully scrutinizing ALL the figures, and now it's too late. My wife and I had to dissect the sales contract line by line to figure out what they had done and I believe this experience has been the worst car buying experience of my life, bar none. In summary: Buz Post Motors added on $2190 in "dealer add ons" and $1,500 in an un asked for, unneeded, and undiscussed extended service warranty. The whole finance process was underhanded and deceptive and appeared to be the standard method of business for this dealership.
James
Burleson, Texas
U.S.A.
1 Updates & Rebuttals
Michael
Barnegat,New Jersey,
U.S.A.
$3690 added to contract?
#2Consumer Comment
Tue, November 09, 2004
With $3690.00 additional cost there is NO way the Finance Manager actually disclosed the Federal Truth in Lending Statement. On the top of the Finance Contract there is, depending on the bank, either a box or a seperate section which breaks down the Interest Rate, Finance Penalty, Amount Financed, Total of Payments, and Total Investment (total of payments plus downpayment). This must be not only printed for you, but demonstrated to you as well. If the Manager who disclosed your contract to you didn't go over this with you, you might have an out on the contract. I've been a Finance Manager for the auto industry for 13 years, and I absolutely cannot believe some of the things I've read about on this site. Really is unfortunate poeple who do my job in other stores feel the need harm their customers. Profit is acceptable, but taking advantage of someone who is placing trust in you is completely different. As an aside- Stick, if you're still an active poster here- the 'Shotgun' concept you keep referring to is taken slightly out of context, and you're not exactly correct in how you use the term. To 'Shotgun' an application means to call it in to a great many lenders in the hopes someone is 'asleep at the wheel' and approves someone for a better deal than they actually qualify for normally. The 'shotgun' isn't fired at the credit report, per se, the 'shotgun' is the application itself, insofar as it's fired at a great many different lenders, kind of like buckshot- hence the term 'Shotgunning an app'. It's a terrible way to get deals approved and with the upcoming changes to Dealertrack, won't be something which many Finance Managers will be able to continue to do. The scuttlebutt is Dealertrack will be implementing a system by which a credit analyst will not only be able to see an inquiry from another lender, but also the decision status of the application. Shotgunning, as it should be, may become a thing of the past.
