- Report: #16154
Complaint Review: Cableflex/GT Direct - Plainview New York
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Author Not Confirmed
Why?
Cableflex/GT Direct
P.O. Box 9137 Plainview, 11803 New York, U.S.A.
Phone:
516-938-4518
Web:
N/A
Categories:
Business Rating:
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Cableflex - GT Direct - Difficulty contacting customer service
I recently ordered Jackie Chan's Cableflex machine online from cableflex.com. I have a question about my pending order and emailed them several times without a response. I then called the customer service number at Cableflex, which is not toll-free - 516-938-4518. I automatically heard a message telling me the customer service hours and then was put on hold for the "next customer service representative." I have stayed on hold up to 15 minutes. I have tried calling numerous times during the day and became concerned when I phoned after their office is supposedly closed. Even when I called after hours, I heard the same message and was then again put on hold for the next representative. I am wondering if no one is even there. I noticed on the website that GT Direct handles the returns. I just e-mailed GT Direct regarding this problem and hopefully will get a response soon. I am wondering if anyone else has ever had a problem with ordering a Cableflex machine online or has had difficulty contacting GT Direct. Thanks.
