Philip
Vacaville,#2Author of original report
Fri, December 01, 2006
Although it took some time and letters to websites like this and the BBB Cal spas came though and took the gazebo away and credit my account. I think the phone call and letter and pics I sent to Casey Lloyd the CEO may have moved things along but who knows. Also Cecelia Williams one of the customer care Supervisors stayed on top of it and was very helpful. As for the leak. I discovered though a friend of mine that I may have had too much water in the tub and when it went though the filtration cycle water was hitting the cover and running down the side. I never noticed that as I never observed it during that time. I lowered the level some and no more leak. (my bad) but no one ever showed to check it out. I love the hot tub and go in it every nite after work to wine down. Will I buy another Cal Spa or recomend them? Probably not as they definately need to improve there customer service. Case closed
Customer Care Supervisor
Pomona,#3UPDATE Employee
Tue, October 17, 2006
Thank you for contacting and letting us know about your experience with our products. We work very hard to bring our consumers quality products, and your comments are very important to us. We understand how upsetting it was to deal with the sale of your gazebo that was not to your standards and did not fit properly around the spa. This is not a manufacture's defect but possibly a sales error. We will identify the reasons for this and will make sure this does happen in the future. This matter will be addressed with all of those involved. We appreciate you bringing this matter to our attention. You are a valued customer and we sincerely hope that you will continue to enjoy Cal Spas products in the future. Therefore, the Cal Spas Superstore of Fairfield ( LWHRP of Ca #2-Fairfield ) , will arrange the pick up of your gazebo and start the refund process. We apologize for any delays this may have caused you. Please allow Rivercities and our delivery team the opportunity to work with you and insure that all your issues are resolved. Please contact our Retail Delivery Team at 909-623-8781 ext. 757 for further details. Thanks again for choosing Cal Spas for your home resort needs.
Kelly
Rancho Cucamonga,#4Consumer Suggestion
Fri, October 13, 2006
My suggestion would be to you is to sue them in small claims court. Small claims has a limit of $7,500.00. Make sure you have all your notes, etc. documented for the small claims hearing. You can see the number of frustrated people who write on this website against Cal Spas, you don't want to be one of them. You'll need to sue them in the county that the gazebo was purchased in. Good luck.