- Report: #76272
Complaint Review: Cal Spas - Westminster California
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Author Not Confirmed
Why?
Cal Spas
14852 BEACH BLVD Westminster, 92683 California, U.S.A.
Phone:
714-895-8500
Web:
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Cal Spas - Beach Blvd. Westminster, CA Ridiculous Warranty Service (actually, no warranty service - just a run around) ripoff Westminster California
I reported that my spa quit operating approximately 5 months ago. Initially, one of their "service representatives" came out. He charged me $85.00. He then called to say that due to some creative writing on my invoice, that the warranty I received was actually cut from 5 years to 1 year. After several phone calls and providing support, they acknowledged my "warranty."
I was then told to call Scott back. Scott never returned my call. Still hasn't. I called the store repeatedly. They finally said - "we don't have the parts - we need to order them." They never return calls. As a matter of fact, if I don't call with a caller ID block, they don't answer the phone.
Well, several months later, they continue to promise that the part will be in "next week." "It will be repaired by Christmas" "Our Corporate Office is failing to get the part."
I then at least received call backs from their Corporate office after going over the issue with them via the internet. They have acknowledged that this store is a problem franchise and won't return calls to them either. Great.
The Corporate Office has told me that they'll "go around" the store. We'll see. I've had the spa for less than 2 years and 5 months of that time, it sits as a big monolith in my backyard collecting dust. Will it ever work? Who knows.
I spent thousands on this piece of a spa. I've also spent hours trying to get it up and running.
Do yourself a favor and make sure you research a purchase like this. I learned a big lesson. I didn't think businesses like this still pulled rip-offs like Cal Spas - Westminster. Live and learn.
Steve
Huntington Beach, California
U.S.A.
I was then told to call Scott back. Scott never returned my call. Still hasn't. I called the store repeatedly. They finally said - "we don't have the parts - we need to order them." They never return calls. As a matter of fact, if I don't call with a caller ID block, they don't answer the phone.
Well, several months later, they continue to promise that the part will be in "next week." "It will be repaired by Christmas" "Our Corporate Office is failing to get the part."
I then at least received call backs from their Corporate office after going over the issue with them via the internet. They have acknowledged that this store is a problem franchise and won't return calls to them either. Great.
The Corporate Office has told me that they'll "go around" the store. We'll see. I've had the spa for less than 2 years and 5 months of that time, it sits as a big monolith in my backyard collecting dust. Will it ever work? Who knows.
I spent thousands on this piece of a spa. I've also spent hours trying to get it up and running.
Do yourself a favor and make sure you research a purchase like this. I learned a big lesson. I didn't think businesses like this still pulled rip-offs like Cal Spas - Westminster. Live and learn.
Steve
Huntington Beach, California
U.S.A.
2 Updates & Rebuttals
Steve
Huntington Beach,California,
U.S.A.
I call the store at least 3 times a week.
#2Author of original report
Thu, April 15, 2004
Well, it's been a while and I'm ready to start pursuing legal action. My original report, back in Dec 2003 reported no hope, broken promises, a lot of missed repair visits, a Corporate Office who initially promised to correct the issue and then went dark on me. It's now April 15, 2004. It's become a sad game. I call the store at least 3 times a week. I have to use a phone that blocks caller ID or they don't answer. Jim came out to "fix" things once or twice in the last 4 months. He even said once - "it's working!" My elevated hopes were dashed to find it in the same state of disrepair (after draining, cleaning and refilling - only to find that Jim didn't really check whether it was working or not). Oddly, yesterday, the Corporate Office called me out of the blue. (Reading these reports maybe?). Anyway, the guy was really nice! Wow! He promised he'd fix the spa "this week." Great! I called back the Corporate office today and was berated by the most rude Customer Service person ("Peggy") that I've ever encountered. I got the impression the call yesterday will go nowhere (after 8 months, I wonder why I'd feel that way?). Somehow, I know that this is more lip service and actually becoming a humorous game to these folks - except the joke's on me. Stay tuned. I'm ready to spend as much as I did on my spa pursuing these guys in court. I can't believe it's gone this far.
Steve
Huntington Beach,California,
U.S.A.
this company has an unsatisfactory record with the Bureau
#3Author of original report
Wed, December 31, 2003
I recently entered an entry regarding Cal Spas on Westminster. (Ridiculous Warranty Service). As an added complement to my entry, please check out what the Better Business Bureau has to say about them (Found on the BBB website - copy and paste this into your browser): http://www.labbb.org/scripts/cgiip.exe/WService=wsbroker1/C%3A/Inetpub/wwwroot/SouthlandReport/default.htm?hCompID=13072804&hAKAID=2&hAddrID=1 Here's their report: Based on BBB files, this company has an unsatisfactory record with the Bureau. An unsatisfactory record is given when a pattern in the company's customer complaints causes us concern, when the company does not respond to complaints, or when it will not substantiate its advertising claims. In this case, our complaint history for this company shows that although the business has responded to some customer complaints brought to its attention by the Bureau, others remain unanswered. A Better Business Bureau report is based on our file information and experience with an individual company over the past three years. The Better Business Bureau does not endorse, recommend, or disapprove of any company, product, or service. Additional Phone Numbers (714) 895 - 6320 Additional Trade names McAllister Enterprises Additional Addresses There are no additional addresses for this company on file.
