Cameron
Vancouver,#2REBUTTAL Individual responds
Thu, July 31, 2008
I was in the wrong here and should not have said what I did. I would actually apologize to her if her characterization was even close to what happened as I saw it. Jennifer had student loans she was concerned about and asked if I could provide her further information from on a client's perspective. I said I had a friend of mine in the program with significant student loans so arranged after taking some time and effort to reach him and ask if he'd agree to talk to her (something I very rarely do). It took 2 or 3 xs to reach him. He agreed to a 3 way call so she could ask him questions directly about his student loan experience with our program. I will say throughout the few calls I had with her she had always been very pleasant. I find most people are straight forward and without my having to make an issue of whether they are instrumental in the final decision or not. In retrospect I should have done so with Jennifer. When I called her back to see what she'd decided she said her husband, who I'd never talked to at all and was not on the 3 way call, said absolutely not or no way. Initially I accepted that but called her back shortly thereafter. Of course I understand she was doing her research but is it to much to expect that you at least be instrumental in the decision? If she'd said we'd decided I would totally understand as that happens all the time. I very calmly without raising my voice at all did say, Would you please throw my name and phone number away and I will throw your information away as I don't' want to do business with you. That was rude and I should not have said it. I'm responsible for the outcome here and is it too much to ask that a person who is asking for me to go out of my way to get them the information they want at least be instrumental in the final decision? The lesson for me to best prevent this type of unfortunate situation from happening again is to get a clear understanding up front as to who the decision makers involved will be and then make sure to they are involved in the process. If I had done a better job of that there would be no need for this report. I do hope Jennifer and her husband find the relief from their student loans they are looking for. As for being Ripped Off, you'll have to ask Jennifer how she got ripped off without as much as $1.00 changing hands.