MacPhersonCrafts
St Marys,#2Author of original report
Fri, April 04, 2014
Our contract with Canada Bank Cards Systems was done as of April 2012.
We continued to pay for our debit/credit hardware LFG even though it was unpluged and we used the Paymentech system and paid for two machines regardless. The fees we saved by not using Canada Bank Card Systems made it worth while paying for both machines.
We sent back our hardware and had to jump thorugh many hoops to get that mad monkey off of our back but I think we finally did a few months ago.
At the begining of Feruary 2014 we noticed a payment being clawed out of our account saying "Business PAD cbsadjustment" for 88.32...then again in March so I called the bank and they traced it back to TD business solutions. I spoke with a person there and found it was Canada Bank Card Systems that was taking money from our account. Two years after our contract was done....(April 2012) and they "accidently" took money from our account???
After many calls in March to CBS I was put through to the accounting department (888-632-7670 X3) and their reason was that CBS was billed by Elevon around $7,000 more than they should have been and that they had accidentally clawed money from 60 to 70 old business accounts by mistake. I asked them to please fix this problem and they guarenteed they were on it!
It is now April 4 / 2014 and once again they clawed money from my account and also from my fathers business...in fact once he looked closer we discovered unathorized payments had been taken out since December 2013.
Is there not a law to protect hard working business owners??
.....the worst part is the time it consumes chasing this tail when I need to focus on growning my business!
Any advise would be appriciated....Brenda