Suzanne
Rock Hill,#2Author of original report
Mon, June 19, 2006
I stand by everything that was said in the original remarks. I have yet to receive the parcel nor any kind of " I am sorry that the US mail goofed up." They claim that they did not know the US mail could just sit a parcel anywhere that did not require a signature yet they ship so much. I suggested and still suggest if this is the case that they should ne aware of US mail customs and the way they can handle mail not calling for a signature. And yes, I was called a liar and I was told the package from Pakistan was probably what they sent. I was also told their employees did not MAKE mistakes.
Caremore Pharmacy
Calgary,#3UPDATE Employee
Wed, June 14, 2006
The customer that placed the complaint ordered a product that was shipped out on May 5th 2006, it was delivered to her home on May 13, 2006 at 11.36am. We ship all parcels from Canada Post then it goes to US Customs and then on to the US Postal Service. According to both www.canadapost.ca and www.usps.com the package was delivered at 11.36am on May 13. The USPS delivery person told her it was delivered when she was not home. We have NEVER called a customer a liar, nor said our staff are infallible or do not make mistakes. We are the first to admit we made a mistake. We have started an investigation/claim with Canada Post for this customer to find out why the USPS delivery person just left the package instead of make sure someone was home. We have filed the claim on her behalf. When the USPS informs us that a package has been delivered that is what we rely on. Our policy is based on the USPS tracking of the package and delivery of the package. If we change our policy and ship another free order when a customer tells us they did not receive the order, BUT the USPS states they delivered it, we would not be in business very long. Sincerly Canada Medicine Company
Caremore Pharmacy
Calgary,#4UPDATE Employee
Wed, June 14, 2006
The customer that placed the complaint ordered a product that was shipped out on May 5th 2006, it was delivered to her home on May 13, 2006 at 11.36am. We ship all parcels from Canada Post then it goes to US Customs and then on to the US Postal Service. According to both www.canadapost.ca and www.usps.com the package was delivered at 11.36am on May 13. The USPS delivery person told her it was delivered when she was not home. We have NEVER called a customer a liar, nor said our staff are infallible or do not make mistakes. We are the first to admit we made a mistake. We have started an investigation/claim with Canada Post for this customer to find out why the USPS delivery person just left the package instead of make sure someone was home. We have filed the claim on her behalf. When the USPS informs us that a package has been delivered that is what we rely on. Our policy is based on the USPS tracking of the package and delivery of the package. If we change our policy and ship another free order when a customer tells us they did not receive the order, BUT the USPS states they delivered it, we would not be in business very long. Sincerly Canada Medicine Company
Caremore Pharmacy
Calgary,#5UPDATE Employee
Wed, June 14, 2006
The customer that placed the complaint ordered a product that was shipped out on May 5th 2006, it was delivered to her home on May 13, 2006 at 11.36am. We ship all parcels from Canada Post then it goes to US Customs and then on to the US Postal Service. According to both www.canadapost.ca and www.usps.com the package was delivered at 11.36am on May 13. The USPS delivery person told her it was delivered when she was not home. We have NEVER called a customer a liar, nor said our staff are infallible or do not make mistakes. We are the first to admit we made a mistake. We have started an investigation/claim with Canada Post for this customer to find out why the USPS delivery person just left the package instead of make sure someone was home. We have filed the claim on her behalf. When the USPS informs us that a package has been delivered that is what we rely on. Our policy is based on the USPS tracking of the package and delivery of the package. If we change our policy and ship another free order when a customer tells us they did not receive the order, BUT the USPS states they delivered it, we would not be in business very long. Sincerly Canada Medicine Company
Caremore Pharmacy
Calgary,#6UPDATE Employee
Wed, June 14, 2006
The customer that placed the complaint ordered a product that was shipped out on May 5th 2006, it was delivered to her home on May 13, 2006 at 11.36am. We ship all parcels from Canada Post then it goes to US Customs and then on to the US Postal Service. According to both www.canadapost.ca and www.usps.com the package was delivered at 11.36am on May 13. The USPS delivery person told her it was delivered when she was not home. We have NEVER called a customer a liar, nor said our staff are infallible or do not make mistakes. We are the first to admit we made a mistake. We have started an investigation/claim with Canada Post for this customer to find out why the USPS delivery person just left the package instead of make sure someone was home. We have filed the claim on her behalf. When the USPS informs us that a package has been delivered that is what we rely on. Our policy is based on the USPS tracking of the package and delivery of the package. If we change our policy and ship another free order when a customer tells us they did not receive the order, BUT the USPS states they delivered it, we would not be in business very long. Sincerly Canada Medicine Company