Complaint Review: CANADIAN PARDON SERVICE - TORONTO Ontario

i need the number of the goverment coustomer protection againcy, if anyone can get that for me, and also need to know if they changed there name i know they change and deliseted there numbers i had, also when i sent emails today to the people i talked to last yr the email adresses no longer are active. i payed them last yr but did not give them the parole board money thankfully. when i put in google there name with the .ca it sends me to https://pardonservicescanada.com/ is this the same company or not. i called this one but they said i had no file with them, so not sure whats going on ty :)

Unblievable....I m going through the same thing with the same "Case Worker" using this exact email address. this is a complete scam. it should be criminal to be doing what this business is doing.

Did you know that this company also goes by Record Suspension Services, and is also doing EXACTLY the same thing to me! Infact I also just filed with the BBB, and have also been jerked around by these people. Sadly this industry is UN-REGUALTED in Canada, Visa will not perform Charge Backs against this compnay, citing they "Have cleverly protected themselves in wording of their co tracts", either. 

This conpany is a complete scam. You are right, they do nothing. Stay Away.

I feel sorry for this customer, because now I too have to go through all this crap.

Mark

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I used your service and found out from the canadian government that because i already had a pardon that i was ok to go to the usa. Now you have not only ripped me off 1700 dollars and you now have caused me more issues by submitting a wavier application that i didn't need too do to the us homeland security,you say it isn't your company ? then why are the emails showing your name ? re:michelle([email protected]

In a nutshell, these guys took $1800 of my money and did nothing for 17 months insisting that they sent out the forms for me to complete. I offered to pick them up at their offices, they refused to allow me access. Instead they agreed to send them again. Never received them, and launched a BBB complain. Only after another 6 months and calls to the government, Consumer Protection, did they agree to refund me, minus a processing fee of over $200. In the end something back was better than nothing.

I then worked with a smaller service and have gotten my application submitted. Unfortunately for me the near 24 months of screwing around with these clowns resulted in my getting my application in just before the recent changes at the Parole Board of Canada. Now I might have to wait a few years while they process newer applications under the new legislation first.

If I would have gotten the application in when I started dealing with these clowns I would have been finished now. Instead it looks like my pardon application might be completed after I am no longer alive. No kidding, the reason for my pardon application was in hope to leave this earth as I came onto it an even clean slate...not the case it seems.

Thanks!!

Sir,
As stated above, formal complaints are responded to within 7 days wherever possible.  If you wish to discuss your file or register your complaint, please contact us directly through our company. 

Since Canadianpardons.ca  have neglected to solve this horrible ripoff service problem for over 3 years I got them confused with another site. After all it has been 3 years of inaction but I see they were quick to jump on that mistake. This is very typical of their company. Any loophole they can use to avoid culpability, they will surely try every time as I have experienced. ALSO TAKE SPECIAL NOTE THAT CANADIANPARDONS.CA IS LISTED 58 TIMES AT THE BBB WITH COMPLAINTS. THEY PRESENTLY HAVE A "D" LISTING AT THE BBB WEBSITE.

Because your initial complaint referenced CanadianPardons.ca, I would like to make you further aware of Section 17 in our Terms & Conditions (available readily on our website, and received by each client upon registration):

"All complaints must be sent in writing to [email protected], must specifically address the exact nature of the complaint, and will be responded to in writing within 7 (seven) business days, where possible. During that period, CPS will review the file, speak to the clients case worker, determine if resolution is possible, and do our utmost to ensure the clients satisfaction.

Oftentimes, the nature of the complaint may be related to factors outside of the control of CPS, such as courts or the RCMP delaying the transmission of requested documents, fingerprints, or other materials. In cases such as these, resolution within 7 business days may not be possible, as CPS will have petitioned the responsible body and may be awaiting their reply, without which no further action can be taken."

If you submitted your complaint as directed above and did not receive a response, please let us know immediately, along with supporting documentation.  If your only method of complaint was through this anonymous online post, there is certainly no guaranteed time frame in which you can expect a response.

The website you are referring to, canadianpardonservices.ca, does not belong to and is not affiliated with our company.

The website you are now referring to, canadianpardonservices.ca, is not our company.  It belongs to Assured Pardons, the company to which the website you mention redirects. Please take up this matter with them directly. 

WOW!!! It only took Canadian Pardon Services.ca THREE YEARS to respond to my customer dissatisfaction. This company is nothing more than a RIPOFF!!! I finally had to obtain my pardon myself directly from Ottawa no thanks to Canadian Pardon Services .ca I also paid for a U.S. travel waiver which I never ever did receive. As well about 6 months back I was chatting with a fellow employee at work and discovered he too was "DUPED" by Canadian Pardon Services.ca He is presently fighting to obtain his finished pardon which of course they say is "In the Mail" I must say I take exception to the fact that it took 3 years to respond but what makes me especially angry is the statement made in their rebuttal saying that I must prove what I say is true. Believe me when I say that their company has cost me much time and frustration as well as money which is why I am in disbelief that they would think I like this in any way!!!

We're sorry you had what you consider to be a less-than-satisfactory experience with Canadian Pardon Services.

As you mentioned, we do encourage individuals to contact us, and we do appreciate the feedback we receive and use it to improve our services.  We listened to client concerns, and modified the manner in which calls are directed to and received by our caseworkers.  We have had a very positive response to these changes, and invite you to contact your waiver caseworker directly at 416 251 1900, ext. 4.

In regards to the above phone number, we would like to make it clear that all clients receive an initial welcome package after signing up with our company.  In that package the contact information for their personal caseworker is both highlighted and displayed prominently.  There is no attempt at hiding it, nor do we feel we are misleading clients into believing that there is a toll-free number for that particular department.  For anyone not wishing to incur potential long-distance charges, personal email addresses for each caseworker assigned to a file are also included in the welcome package.

Above all else, in reference to your experience using Canadian Pardon Services, I ask that you please provide direct proof of your claim that the company "obviously never sent out" your documents.  Please contact us directly with your proof so that we can investigate this claim appropriately.