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  • Report:  #144425

Complaint Review: Cancun's Mexican Restaurant - Destin Florida

Reported By:
- tuscaloosa, Alabama,
Submitted:
Updated:

Cancun's Mexican Restaurant
Destin, Florida, U.S.A.
Web:
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My friend and I went to Cancun's Mexican Restaurant in Destin, Florida this weekend and I ordered the beef fajitas (which are way over priced anyway). We not only waited forever to order and be seated, but the service was horrible. When the fajitas came, I noticed that they looked funny and even smelled funny, not like fajitas should smell, but I decided to eat anyway being starved during our wait. I started eating the fajitas, and noticed that they were pork and not beef. Being Muslim, I cannot eat pork and was horrified!

I waited and waited for our waiter to even notice me wanting to talk to him. Finally, I told him that it was pork and not beef and I could not have it, and he only said that we do not put pork in fajitas its beef and then walked off. I waited and waited for the waiter again not touching any of it, and said I would like a manager's name and number so I could call and let them know. He walked off and another guy came telling me that I could call this lady and gave me the name and number. I then expected fully that I would not have to pay for any of it, because I couldn't eat it. I did eat some of it before I knew it was pork, but was surprised when I had to pay even for the drink.

Well, I was fully going to pay and just take my sample of the meat with me to give to the public health dept. for inspection (being a public health scientist myself with my friend as a dietician identifying it as pork as well). We were made to wait at least 10 minutes to pay our bill at the counter, and finally when they came over, our waiter came and said he was sorry but there was a guy that did not know what he was doing in the back and might have put pork but still wanted me to pay! The other guy (manager)then gave me the phone to the store and the owner I guess was on the phone and proceeded to tell me what I had was not pork and they do not have pork on the menu or even serve it, then changing her mind when I mentioned pork on the menu. I told her I was taking it to the public health dept. as well as the BBB. She said I could do that, and that I had to pay for my food as I had eaten it all. She was not even there!

One of the guys told her that I had eaten it all and just did not want to pay. She was very rude when I told her that one of the employees had told me it was their mistake from which he denied when she asked the guy on the phone had he said it or not (after demanding that I put him on the phone!). She or none of the staff were nice, other people sitting in the restaurant identified it as pork, so I had a local chef and hospital identify the food as pork! They were very rude to me and still demanded I pay after an ordeal as embarrasing as this. They refused me a receipt, and refused a to-go box to put the food in! A lawyer has been contacted for this as rights to eat the food you buy as advertised were violated along with numerous other violations to consumer rights.

Just wanted to take the time to warn people not to eat in the restaurant as it is horrible food and not what you order, very poor service and ownership, and way over-priced for the food and atmosphere. SAVE your money and eat at or some other place, even fast food over this! Had they just apologized and didn't charge me or re-did the fajitas, or even been nice, I would have never thought twice about it, but not being able to have pork, I thought it an atrocity I was served it, and then treated horrible about identifying it as pork, and then made to pay by owner and manager! Hope the public health dept. stays on them, sure they won't have any problems doing so.

Amira

tuscaloosa, Alabama
U.S.A.


4 Updates & Rebuttals

Jim

Mobile,
Alabama,
U.S.A.
Beef? Pork?

#2Consumer Suggestion

Mon, August 22, 2005

You might note that Pork is considerably higher priced than Beef, nobody would deliberately give you higher priced meat unless it was a mistake.


Timothy

Valparaiso,
Indiana,
U.S.A.
Another perspective they didn't hold you against your will

#3Consumer Comment

Sat, August 20, 2005

If you make a choice to restrict your diet and avoid certain categories of foods altogether, then the onus is on YOU to either avoid any cooking but your own, or to thoroughly inspect your food BEFORE you eat it. The same holds true with the vegetarians that order the vegetable soup, realize that it's made out of beef stock, and complain as though there is some sort of civil rights violation at work. Sure, the restaurant would certainly be culpable if they served pork instead of beef, but for that mistake and that mistake only. There is no religious discrimination, no attrocity at work. Just a mistake that should be corrected. Robert, you will always be my favorite reactionary. I don't agree with your comments, but the "at least they didn't hold you against your will and cut your head off" is pure gold.


Robert

Jacksonville,
Florida,
U.S.A.
Call the Waaaahbulance

#4Consumer Comment

Sat, August 20, 2005

Sorry lady, I for one just cannot feel sad or sorry for your little tale of woe. You practice a religion of hate, and as such, I don't give a rat's-a*s about your feelings or what you claim to be a violation of your rights. Life isn't fair. The minimum wage cooks didn't conspire to make you eat something you find offensive. The funny part is, your Quoran does NOT say anywhere in it that you cannot eat pork. It says you should AVOID it. If the choice is eat pork or die of starvation, it tells you to eat it. Personally, I think the whole issue about how poor Muslims are treated is a load. I notice the waitstaff didn't hold you against your will and hack off your head with a knife. Feel lucky. You were treated with the respect and dignity that any NON-Muslim in a muslim country would NOT be treated.


Victoria

Niceville,
Florida,
U.S.A.
Pork Looks Nothing Like Beef

#5UPDATE Employee

Sat, August 20, 2005

Oh, are you talking about the Cancun's in Destin Florida who won the award for Best Mexican Restaurant of the year by the local newspaper; and best chips and salsa and best margaritas by the Emerald Coast Magazine. I have worked at Cancun's for some time now and I have always known them to be fair. I also know that there is a big color difference in Pork and in Beef. I found your complaint to be very contrary to its self. In your report you complained that they would not give you a to go box but you also stated that you showed it to a local chef who agreed that it was pork. How did you carry in out, in your hand? You also said you were half starved when your food came to your table, but I know for a fact that every customer gets chips and salsa either when they get their drinks but most of the time the customer recieves it when the waiter first arrives at the table. Secondly in all the 2 years that I have worked there I have never had one of my customers order pork. Because it is so rarely served it is kept frozen in the freezer outside, served only as carnitas, which is a stew of sorts, prepared periodically by the chef. You complain you had to pay for the drink but you drank your drink did you not? And you stated you ate some of the food which if, in my opinion, you were so religious you would check everything before you ate it. Because I know how strict the muslim religion is. Also I must ask if you noticed how busy the restarunt was because I know service there to be very reasonable, not perfect I admit but as every server dose we try our best. You state that our food is overpriced, but if you look at the location we are in it is considered standard or at most equal to those in our area. You imply that we did not care about your complaint but if we did not, would we call the owner in attempts to satisfy you in the best way we could. Is it also possible that you annoyed everyone into agreeing with you that it was pork? I know if I was trying to eat a peaceful meal with my friends or family and some rude person was intruding in and was forceful in getting my opinion I would say anything to get this person to leave me alone. I feel in my heart of hearts that you were just mad.

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