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  • Report:  #111076

Complaint Review: Canecutter Media - New York / Brooklyn New York

Reported By:
- Concord, North Carolina,
Submitted:
Updated:

Canecutter Media
481 8th Ave, Ste 723 / 34 34th St, 4th Fl, Ste B New York / Brooklyn, 10001 / 11232 New York, U.S.A.
Phone:
718-369-2642
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
We are an all-volunteer group with a fundraising project designed to raise money for Australian Cattle Dog breed rescue. The project: a 365-day/page desk calendar. Each page was sold to ACD owners worldwide and features that owner's dog. With this and pre-sales of the calendars, we were able to collect enough money to cover print costs, and we were on our way to making a decent profit. Now we'll be lucky to break even.

We sent a $4000 deposit to Canecutter Media on July 7, 04; project was to deliver Aug 31, 04. From Aug 9 to Sept 2, our rep, Danny Ram, made no attempt to contact us, nor did he return our 67+ phone calls or numerous emails. We got the same story as Dan in LA - they were moving, servers and phones were down, etc.

On Sept 2 - two days after our deadline - we came across the Rip Off Report filed by Dan in LA. We were devastated. We sent Danny Ram the link and he called within half an hour - first time in almost 4 weeks - with no explanation and a lot of promises. They dragged us along for another week, and the last we heard from him was on Sept. 9 when he said 200 of the 1000 ordered would be shipped the next day. They weren't.

On Sept 23, we got word from "James the boss" at CC via a third party (a whole other story!) that they would refund our deposit if we sent a letter saying our contract would be void if they did so. We did, and have received no refund.

In spite of Canecutter Media, we were able to get this done. But our new bill is about $3500 more than we had planned. That, with the $4000 we're out to Canecutter - $7500 total - equals lot of Cattle Dogs that could have been helped. I hope Danny Ram, James, Nick, Michael, Jimmy, and the rude girls who answer the phones enjoy their $4000 at the expense of the souls of these dogs.

Laurey

Concord, North Carolina
U.S.A.


5 Updates & Rebuttals

Laurey

Concord,
North Carolina,
U.S.A.
Filling in the blanks on Canecutter Media Rebuttal

#2Author of original report

Tue, October 05, 2004

Mr. Ram forgot some details. Please see my comments below [LM]. - Laurey M. 1. "Ms Mcelroy cancel this order which was in its final stage." [LM] We cancelled the order on 9/22/04 - 22 days after deadline, 13 days after we last heard from Mr. Ram, and the same day the other "owner," James, asked us to put it in writing and he'd refund our deposit. 2. "we are stuck with all the custom base for this calendar totalling over $3500.00..." [LM] This was included in our estimate. Had they delivered, this would not be an issue. 3. "we also have a binding contract with ms Mcelroy which was ignored." [LM] A contract which stated the project would be delivered by 8/31/04, and which was signed by Danny Ram, as well. 4. "She also states that we collected four thousand ($4000.00) of which we did not return...we have returned on 9/20- $2700.00 to her new printer" [LM] This is the whole other story I mentioned. On 9/9/04 (9 days after our due date and the day I last heard from him, when he said we would "absolutely" have 200 of the 1000 calendars the next day), Danny Ram brokered our job out to another printer. So technically that is "his" printer. However, because the first check he sent them for $2700 as a deposit for "his" job was no good, they were happy to work with us directly so that they would get paid and we would get our calendars. CC did send them a second check for $2700. We just found out today, 10/4, that it did clear and will be applied to our invoice. That doesn't explain where our other $1300 is. 5. " we were later contacted via e-mail that she does not want to be contacted and that the rest of the matter should be resolved through her attorney." [LM] The letter said "Please do not contact me other than by way of shipment of our deposit. Expect to hear from our representative should that not happen by above said date." 6. "As to her claim that there were no calls to her from our company in a month this again is an OUTRIGHT LIE !! we have all our phone records to prove our phone calls to her." [LM] I would like to see them to compare to my records. 7. "This is noting but an attempt to smear our company." [LM] For those of you considering working with CC, believe who and what you will. We are just a group of people with what was supposed to be a fun project for a good cause. I personally am exhausted by this whole experience, it has worn me down and I am a different (not better) person for it. While our resources may not allow us to criminally pursue these guys to the extent which we would like, let alone get the rest of our money back, we will continue to file complaints with government agencies, and business and trade organizations so that no one else has to go through what we've gone through.


Laurey

Concord,
North Carolina,
U.S.A.
Filling in the blanks on Canecutter Media Rebuttal

#3Author of original report

Tue, October 05, 2004

Mr. Ram forgot some details. Please see my comments below [LM]. - Laurey M. 1. "Ms Mcelroy cancel this order which was in its final stage." [LM] We cancelled the order on 9/22/04 - 22 days after deadline, 13 days after we last heard from Mr. Ram, and the same day the other "owner," James, asked us to put it in writing and he'd refund our deposit. 2. "we are stuck with all the custom base for this calendar totalling over $3500.00..." [LM] This was included in our estimate. Had they delivered, this would not be an issue. 3. "we also have a binding contract with ms Mcelroy which was ignored." [LM] A contract which stated the project would be delivered by 8/31/04, and which was signed by Danny Ram, as well. 4. "She also states that we collected four thousand ($4000.00) of which we did not return...we have returned on 9/20- $2700.00 to her new printer" [LM] This is the whole other story I mentioned. On 9/9/04 (9 days after our due date and the day I last heard from him, when he said we would "absolutely" have 200 of the 1000 calendars the next day), Danny Ram brokered our job out to another printer. So technically that is "his" printer. However, because the first check he sent them for $2700 as a deposit for "his" job was no good, they were happy to work with us directly so that they would get paid and we would get our calendars. CC did send them a second check for $2700. We just found out today, 10/4, that it did clear and will be applied to our invoice. That doesn't explain where our other $1300 is. 5. " we were later contacted via e-mail that she does not want to be contacted and that the rest of the matter should be resolved through her attorney." [LM] The letter said "Please do not contact me other than by way of shipment of our deposit. Expect to hear from our representative should that not happen by above said date." 6. "As to her claim that there were no calls to her from our company in a month this again is an OUTRIGHT LIE !! we have all our phone records to prove our phone calls to her." [LM] I would like to see them to compare to my records. 7. "This is noting but an attempt to smear our company." [LM] For those of you considering working with CC, believe who and what you will. We are just a group of people with what was supposed to be a fun project for a good cause. I personally am exhausted by this whole experience, it has worn me down and I am a different (not better) person for it. While our resources may not allow us to criminally pursue these guys to the extent which we would like, let alone get the rest of our money back, we will continue to file complaints with government agencies, and business and trade organizations so that no one else has to go through what we've gone through.


Laurey

Concord,
North Carolina,
U.S.A.
Filling in the blanks on Canecutter Media Rebuttal

#4Author of original report

Tue, October 05, 2004

Mr. Ram forgot some details. Please see my comments below [LM]. - Laurey M. 1. "Ms Mcelroy cancel this order which was in its final stage." [LM] We cancelled the order on 9/22/04 - 22 days after deadline, 13 days after we last heard from Mr. Ram, and the same day the other "owner," James, asked us to put it in writing and he'd refund our deposit. 2. "we are stuck with all the custom base for this calendar totalling over $3500.00..." [LM] This was included in our estimate. Had they delivered, this would not be an issue. 3. "we also have a binding contract with ms Mcelroy which was ignored." [LM] A contract which stated the project would be delivered by 8/31/04, and which was signed by Danny Ram, as well. 4. "She also states that we collected four thousand ($4000.00) of which we did not return...we have returned on 9/20- $2700.00 to her new printer" [LM] This is the whole other story I mentioned. On 9/9/04 (9 days after our due date and the day I last heard from him, when he said we would "absolutely" have 200 of the 1000 calendars the next day), Danny Ram brokered our job out to another printer. So technically that is "his" printer. However, because the first check he sent them for $2700 as a deposit for "his" job was no good, they were happy to work with us directly so that they would get paid and we would get our calendars. CC did send them a second check for $2700. We just found out today, 10/4, that it did clear and will be applied to our invoice. That doesn't explain where our other $1300 is. 5. " we were later contacted via e-mail that she does not want to be contacted and that the rest of the matter should be resolved through her attorney." [LM] The letter said "Please do not contact me other than by way of shipment of our deposit. Expect to hear from our representative should that not happen by above said date." 6. "As to her claim that there were no calls to her from our company in a month this again is an OUTRIGHT LIE !! we have all our phone records to prove our phone calls to her." [LM] I would like to see them to compare to my records. 7. "This is noting but an attempt to smear our company." [LM] For those of you considering working with CC, believe who and what you will. We are just a group of people with what was supposed to be a fun project for a good cause. I personally am exhausted by this whole experience, it has worn me down and I am a different (not better) person for it. While our resources may not allow us to criminally pursue these guys to the extent which we would like, let alone get the rest of our money back, we will continue to file complaints with government agencies, and business and trade organizations so that no one else has to go through what we've gone through.


Laurey

Concord,
North Carolina,
U.S.A.
Filling in the blanks on Canecutter Media Rebuttal

#5Author of original report

Tue, October 05, 2004

Mr. Ram forgot some details. Please see my comments below [LM]. - Laurey M. 1. "Ms Mcelroy cancel this order which was in its final stage." [LM] We cancelled the order on 9/22/04 - 22 days after deadline, 13 days after we last heard from Mr. Ram, and the same day the other "owner," James, asked us to put it in writing and he'd refund our deposit. 2. "we are stuck with all the custom base for this calendar totalling over $3500.00..." [LM] This was included in our estimate. Had they delivered, this would not be an issue. 3. "we also have a binding contract with ms Mcelroy which was ignored." [LM] A contract which stated the project would be delivered by 8/31/04, and which was signed by Danny Ram, as well. 4. "She also states that we collected four thousand ($4000.00) of which we did not return...we have returned on 9/20- $2700.00 to her new printer" [LM] This is the whole other story I mentioned. On 9/9/04 (9 days after our due date and the day I last heard from him, when he said we would "absolutely" have 200 of the 1000 calendars the next day), Danny Ram brokered our job out to another printer. So technically that is "his" printer. However, because the first check he sent them for $2700 as a deposit for "his" job was no good, they were happy to work with us directly so that they would get paid and we would get our calendars. CC did send them a second check for $2700. We just found out today, 10/4, that it did clear and will be applied to our invoice. That doesn't explain where our other $1300 is. 5. " we were later contacted via e-mail that she does not want to be contacted and that the rest of the matter should be resolved through her attorney." [LM] The letter said "Please do not contact me other than by way of shipment of our deposit. Expect to hear from our representative should that not happen by above said date." 6. "As to her claim that there were no calls to her from our company in a month this again is an OUTRIGHT LIE !! we have all our phone records to prove our phone calls to her." [LM] I would like to see them to compare to my records. 7. "This is noting but an attempt to smear our company." [LM] For those of you considering working with CC, believe who and what you will. We are just a group of people with what was supposed to be a fun project for a good cause. I personally am exhausted by this whole experience, it has worn me down and I am a different (not better) person for it. While our resources may not allow us to criminally pursue these guys to the extent which we would like, let alone get the rest of our money back, we will continue to file complaints with government agencies, and business and trade organizations so that no one else has to go through what we've gone through.


Danny

Brooklyn,
New York,
U.S.A.
noting but an attempt to smear our company.

#6REBUTTAL Owner of company

Mon, October 04, 2004

we were contracted to finish a Calendar for laurey Mcelroy. but the statment printed about canecutter is not true. Ms Mcelroy cancel this order which was in its final stage. we are stuck with all the custom base for this calendar totalling over $3500.00(we would like to post a copy of this invoice on line) of which we have to absorb.we also have a binding contract with ms Mcelroy which was ignored. She also states that we collected four thousand ($4000.00) of which we did not return.THIS IS AN OUTRIGHT LIE!!. we have returned on 9/20- $2700.00 to her new printer ( Action printer In WI). We will post a copy of this check. we were later contacted via e-mail that she does not want to be contacted and that the rest of the matter should be resolved through her attorney. As to her claim that there were no calls to her from our company in a month this again is an OUTRIGHT LIE !! we have all our phone records to prove our phone calls to her. This is noting but an attempt to smear our company.

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