CanvasPeople
United States of America#2UPDATE Employee
Mon, November 21, 2011
We recently became aware of your posting on RipOff Report and we want to be sure that your situation was resolved.
If it was not, we would like the opportunity to address it.
Please contact us via our web site contact form and include "Attention: Customer Service Manager" in your email.
Thank you.
CanvasPeople Customer Service
kbonarigo
naperville,#3General Comment
Wed, January 27, 2010
I also ordered a canvas picture from this company on January 2, 2010. I recieved it about 2 weeks later. When I opened the package, I took out a canvas of some other family. I also tried to call the company, but had to leave a message, and had to wait 4 days for someone to call me back. I also sent an e-mail, and was responded to by the same Patt Handleman. He asked me to take a picture of the canvas that was sent to me and e-mail it to him, so he could send me the one that belonged to me. I sent him the picture, and got nothing in return. I continued to e-mail, and he continued to say he needed to check with his production team. So, I asked for him to refund the $17.99 shipping charge for the run around I was being given. He told me that he needed to recoup his costs because he now had to make 2 canvases. Not my problem, becauase the first canvas was not even a picture of my family. They also did not want me to mail it back to them because it would cost too much. Even though their distribution center is 20 miles from my house. I have also tried to file a report with the Better Business Bureau, but I cannot find a mailing address for the company, so I cannot file the report. I just sent another e-mail the other day (now 4 1/2 weeks later) asking for answers, and I was asked to re-e-mail the wrong canvas picture so they can produce mine, which I thought they were producing a long time ago. I am so sick of being tossed around by this company who has alreay taken my money and given me nothing in return. I cannot get a straight answer from them and do not know what to do with the canvas of this other family that they have sent me. Extremely frustrating.