Trina
Livingston,#2Author of original report
Wed, December 07, 2005
I believe that someone at Capital One may have finally did their job and found at least one of my missing payments of which I did send to them, because the harassing phone calls have stopped for this month. With my luck the idiots probably found the check that I was told to stop payment on and reissue a new one because they lost it. I guess I will know that answer in a few days when my phone starts ringing again with their rudeness and harassing again. After all Capital One NEVER makes a mistake it is always the consumers fault !!!!!! I believe that the biggest thing that baffles me about this company is, Why are there so many people telling the same story about them over and over again and there seems to be NO way to go after Capital One to stop there unethical business practices???? You would think that government regulations or someone, can investigate to find that we all cannot be just talking out of our asses and imagining this abuse of the phone system and the abusive ways the collection people are trained to get payments. Why is this allowed and why are they still in business???? Big business seems to always be above the law at the price of its consumers who pay their wages and add to the large figures shown on their profit margins. All the illegal late charges, overage charges, the just because I can charges, How is this legal?????, and there is no way of stopping this. On many of these over charge fees it was the companies fault in the first place that the payments were not recorded when they were received but for some reason NO one can stop this and when questioned about it they just change a few dates to make it look like it was indeed the consumers fault, not theirs, How is this legal???? Also when the consumer asks for copies of any account activities why is it that Capital One does not have to produce this in a timely fashion????? Or if and when the consumer does obtain the requested material and they question it because of errors or false entries, Capital One can still side step around the law that protects its consumers from such activities???? Why is Capital One above the law in their practices and above all government regulations that is supposed to protect the consumer, the very people of whom built this company way back when to turn it into the crooks that they are today?????