Complaint Review: Capital One - Richmond Virginia

Thanks for the heads up Karen, the supervisor I spoke to promised me she took care of it. I am going to call in a few days to double check.

Thanks for the heads up Karen, the supervisor I spoke to promised me she took care of it. I am going to call in a few days to double check.

Thanks for the heads up Karen, the supervisor I spoke to promised me she took care of it. I am going to call in a few days to double check.

If you have their Account Protection...you have to call and cancel that separately! That's how my account wasn't closed back in May! The number to call that department is 888-527-6904. They didn't send the fax yesterday, but have assured me (ha ha) that it will go out tomorrow and I'll have it before 5. Oh boy...I need to talk to someone about getting my money back.

I feel your pain Karen. I called at the end of July to close my account, talked to someone with a very thick Middle Eastern accent, and waited for my confirmation letter to arrive. Never came. I paid the account off on August 2 (let me mention I was never told by the guy who 'closed it' that I was supposed to pay it off first). I called and listened to the automated system a few weeks ago and it said you have requested to close your account and once it cycles with no balance, it will be closed. So I think, ok whatever as long as its closed. I knew I wasn't going to use it so I wasn't thinking twice about it. I logged onto my account online today and sure enough I have a $4.99 balance from a credit inform service I got through Capital One. Wouldn't you think that when I cancelled my account the guy would have mentioned cancelling that service? I thought it was a service through them, turned out to be a totally different company that does it, or a 'business partner' as the supervisor I spoke to today put it. So the girl I talked to today (also with a very thick middle eastern accent...outsourcing??) explained I would have to call and cancel the credit inform, have the balance be zero, and then after a month it would close. I called to do this crap a month ago!!! None of this was ever mentioned. I told the girl I spoke to, no way, this is ridiculous and I'd like to speak to your supervisor. She didn't even want to let me speak to her supervisor. She said she could help me and talking to a sup. wasn't necessary. I told her obviously it is because you aren't helping me. The she had the nerve to say maybe I wasn't understanding her. So I told her no, I think you are not the one understanding here, put your sup. on the phone now. At the end of all this I got the supervisor to cancel the credit inform ( I did not have to call them as the first girl directed) and promise my account would be closed in another month. A month!! I used to work for a major credit card company (just as big as Capital One) and when you requested your account closed, it was closed on the spot regardless of your balance. This is exactly why I wanted to close this account. It is completely useless!! Customer service is horrible and you have to go through this hassle just to close an account. Ironic that their ads tout 'no hassles'! I guess I'm a litle comforted to know I wasn't the only person who had to jump thru hoops to get an account closed. Jessica, Long Beach, CA