Robin
Fair Oaks,#2Consumer Comment
Sat, March 16, 2002
The Capital One Customer Service Representative that you spoke with may have given you wrong information when she claimed that Capitol One bears no responsibility for the actions of their subcontractors. My knowledge of business and contract law is rather limited, but here is my interpretation of this situation: when Capitol One contracted the services of the telemarketing agency they authorized the telemarketing company to act as their agent, in effect giving the telemarketing company limited authority to act on behalf of Capitol One. Since the telemarketing company was acting on behalf of Capitol One when they opened a credit card account in your name, Capitol One bears as much responsibility for this act as the telemarketing company does. Please remember that the codes and statutes governing business practices differ from state to state. I suggest that you research the subject not only in your resident state, but also in the state where Capitol One has its Administrative offices. Good luck.