- Report: #1516897
Complaint Review: Car Shield - Lakewood CO.
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Author Confirmed
Why?
Car Shield
1597 Cole Blvd., Ste 200 Lakewood, 80401 CO., United States
Phone:
1-800-531-1909
Web:
carshield.com
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Car Shield Deceptive Advertising with regards to what they actually pay Lakewood CO.
Took their vehicle warranty service out in good faith. Purchase the "Platinum" contract so that everything would be covered.
Their advertising is very deceptive. They advertise that their Warranty Service is accepted by everyone. Well, on March 3rd my husband took the covered vehicle into our local Chevrolet dealer to have some repairs made. They flat out stated that the would not take Total Choice Warranty Contracts. Stated that they were very difficult to deal with and didn't want to pay.
We called a local Automobile Repair facility that we had previously used and they said they would take the Total Choice Warranty Contract even though in the past they had had problems with them. Well, when the repair shop submitted the estimate of the repairs that were required to the vehicle Total Choice sent someone out to investigate.
They wouldn't cover the Evaporator on the AC unit unless the AC unit was torn down and they could inspect the Evaporator themselves. We would have been responsible for the $800 cost it would have incurred to tear down the AC system. Upon further inspection it was determined that the Evaporator did not neet replacing.
We were then advised that we had to submit the repair/maintenance receipts for the vehicle. Which we did. Then they notified the repair facility that they had found cheaper parts that they wanted them to use instead of the parts he was going to obtain. He said "no" tha he would not take shipped in parts from someone other than who he used. At this time we found out that we would have to pay out of pocket over $800 plus all sales tax for the repair. We were over a barrel. So we authorized the repairs to be done.
I have re-read the contract and cannot find where the customer is responsible for the Sales Tax.
Ultimitely we have cancelled the Contract with Car Shield. I would NEVER recommend this company to anyone. If you need a after Factory Warranty for your vehicle check with your dealership. They will tell you who they use.
