- Report: #881492
Complaint Review: Care.com - Waltham Massachusetts
Reported By:
CMD -
nantucket, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Care.com
waltham Waltham, Massachusetts, United States of America
Phone:
Web:
care.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Care.com Billing my card for almost a year @ $35.00/month Waltham, Massachusetts
Researched care.com as something I could use to hire babaysitters that would be "checked" out. The sitters we got were disgusting and I almost filed charges on one!!!
The actual issue; however, is the $35.00 per month that they have been billing me for over a year. I have emailed, called (a number that doesn't work), emailed via the job posting and written a letter to the Waltham, MA address listed for business owner....still nothing. I have now opened a case with the Better Business Bureau. My bank wont stop it becuase I apparently gave them the number so now I am going to have to cancel the card and get a new one!!!!
This is disgusting and they should be ashamed of themselves.
They do not do what they promise to do!!!!!
RUN THE OTHER WAY!!!!
The actual issue; however, is the $35.00 per month that they have been billing me for over a year. I have emailed, called (a number that doesn't work), emailed via the job posting and written a letter to the Waltham, MA address listed for business owner....still nothing. I have now opened a case with the Better Business Bureau. My bank wont stop it becuase I apparently gave them the number so now I am going to have to cancel the card and get a new one!!!!
This is disgusting and they should be ashamed of themselves.
They do not do what they promise to do!!!!!
RUN THE OTHER WAY!!!!
1 Updates & Rebuttals
caredotcom
Waltham,Massachusetts,
United States of America
Addressing your Care.com Concerns
#2UPDATE Employee
Mon, May 14, 2012
Hi CMD, I am a Care.com Member Care Representative. I wanted to address the concerns regarding members of the site, billing and ways to cancel a Care.com account. Care.com is a subscription service that families can use to find care in their area, and our team takes member feedback very seriously. We encourage Care.com members to submit feedback on any member of the site who they may have concerns about, using the "Report" button on every provider profile. Any concerns go to our Safety Team for them to review and take action on.
In order to end billing on your Care.com account, there are several options. The Call Center is open from 10-6 EST, Monday-Friday. There is no option to email in through your job posting, but we do have an email address for our Member Care Email Team who answer customer emails 24 hours a day, 7 days a week. Also, you can easily cancel your account by logging into your account and canceling under the "Membership Information." The instructions of how to do this are also under the Frequently Asked Questions page. I apologize for any confusion and wish you the best of luck in your childcare search.
