Customer Service
Edina,#2UPDATE Employee
Tue, March 17, 2009
Thank you for your feedback. We take our customer service very seriously and would like to learn more about your experience. Please contact our office with any more specific details you have where you felt you received anything less that exceptional service (example: specifics on whom you spoke with, what number you called, etc.) so we can provide training where needed. You can reach us at [email protected] or at 800-662-2746. Regarding your vehicle concerns, although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehicles. To best assist our customers, every vehicle purchased includes an 18 month / 18,000 limited warranty. Since this is a limited warranty, the covered items are clearly listed in the paperwork each customer receives prior to purchase. To further ensure our customers are best cared for, we ask each customer to view a video prior to purchase which openly asks each customer not to sign anything unless they are in full understanding of the all paperwork and comfortable with their purchase. This extra step encourages any final questions from our customers and ensures mutual understanding of all paperwork prior to purchase. These are just a few examples of why CarHop continues to have a long-standing A rating with the Better Business Bureau. Thank you for doing business with CarHop.
Customer Service
Edina,#3UPDATE Employee
Tue, March 17, 2009
Thank you for your feedback. We take our customer service very seriously and would like to learn more about your experience. Please contact our office with any more specific details you have where you felt you received anything less that exceptional service (example: specifics on whom you spoke with, what number you called, etc.) so we can provide training where needed. You can reach us at [email protected] or at 800-662-2746. Regarding your vehicle concerns, although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehicles. To best assist our customers, every vehicle purchased includes an 18 month / 18,000 limited warranty. Since this is a limited warranty, the covered items are clearly listed in the paperwork each customer receives prior to purchase. To further ensure our customers are best cared for, we ask each customer to view a video prior to purchase which openly asks each customer not to sign anything unless they are in full understanding of the all paperwork and comfortable with their purchase. This extra step encourages any final questions from our customers and ensures mutual understanding of all paperwork prior to purchase. These are just a few examples of why CarHop continues to have a long-standing A rating with the Better Business Bureau. Thank you for doing business with CarHop.
Customer Service
Edina,#4UPDATE Employee
Tue, March 17, 2009
Thank you for your feedback. We take our customer service very seriously and would like to learn more about your experience. Please contact our office with any more specific details you have where you felt you received anything less that exceptional service (example: specifics on whom you spoke with, what number you called, etc.) so we can provide training where needed. You can reach us at [email protected] or at 800-662-2746. Regarding your vehicle concerns, although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehicles. To best assist our customers, every vehicle purchased includes an 18 month / 18,000 limited warranty. Since this is a limited warranty, the covered items are clearly listed in the paperwork each customer receives prior to purchase. To further ensure our customers are best cared for, we ask each customer to view a video prior to purchase which openly asks each customer not to sign anything unless they are in full understanding of the all paperwork and comfortable with their purchase. This extra step encourages any final questions from our customers and ensures mutual understanding of all paperwork prior to purchase. These are just a few examples of why CarHop continues to have a long-standing A rating with the Better Business Bureau. Thank you for doing business with CarHop.
Customer Service
Edina,#5UPDATE Employee
Tue, March 17, 2009
Thank you for your feedback. We take our customer service very seriously and would like to learn more about your experience. Please contact our office with any more specific details you have where you felt you received anything less that exceptional service (example: specifics on whom you spoke with, what number you called, etc.) so we can provide training where needed. You can reach us at [email protected] or at 800-662-2746. Regarding your vehicle concerns, although it is unfortunate when any of our customers has mechanical issues, unforeseen problems do sometimes occur with used vehicles. To best assist our customers, every vehicle purchased includes an 18 month / 18,000 limited warranty. Since this is a limited warranty, the covered items are clearly listed in the paperwork each customer receives prior to purchase. To further ensure our customers are best cared for, we ask each customer to view a video prior to purchase which openly asks each customer not to sign anything unless they are in full understanding of the all paperwork and comfortable with their purchase. This extra step encourages any final questions from our customers and ensures mutual understanding of all paperwork prior to purchase. These are just a few examples of why CarHop continues to have a long-standing A rating with the Better Business Bureau. Thank you for doing business with CarHop.