- Report: #1418268
Complaint Review: Caribbean Cruise Line Inc - Fort Lauderdale Florida
Reported By:
Kristy -
Pingree Grove, Illinois, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Caribbean Cruise Line Inc
5100 N State Road 7 Fort Lauderdale, 33319-3322 Florida, United States
Phone:
1-800-221-8200
Web:
N/A
Categories:
Business Rating:
(0)
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Caribbean Cruise Line, Inc Stole my Money Fort Lauderdale Florida
DO NOT BUY ANYTHING FROM THEM. They will STEAL your money! Be forewarned. I spent $800 with them and they changed their plans that you pay for without sending letters and basically make it impossible for you to take the trip. Quick synopsis... I bought the trip which included a flight, a car, stay in Florida, and trip to the Bahamas. When I went to book the trip they said the flight was no longer included. I didn't get made I said, okay will let me get an extension because I didn't have $800 for 2 tickets plus $300 for passports. So I think it was $80 for the extension. This year I was not able to go so I called to pay for the extension.
When I called the lady said they no longer offed the extension so I would have to pay for an up grade for $149. Well it's Christmas time I didn't have the money. I called back 4 weeks later a man said it would be $299 AND I had to use it by July 2018! That's 6 months away! The last lady said $149 and I have another year! So I hung up and decided to call and speak to a manger. I had to tell the lady what I wanted before I could speak to him and she said it would be $396 but I could use it in a year! WTF! I talked to the manger and explained to him that I had received no type of letter explaining the changes in your policy, and I have never gotten mad or asked to speak to a manager one time. I said to him can you please help me out with this. Long story short he said no, I would have to pay the $396. He did not even try and deny not sending any type of notification on their policy changes. So I am out $800! They will not even give any type of refunds!
Their numbers:
1-800-221-8200
188-237-3503
Caribbean Cruise Line, Inc is a rip off
Caribbean Cruise Line, Inc is a scam
Caribbean Cruise Line, Inc should be sued!
