- Report: #1419509
Complaint Review: Carid.com - Cranbury New Jersey
Reported By:
Grumpy old man -
Granbury, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Carid.com
1 Corporate Drive New Jersey Cranbury, New Jersey, United States
Web:
Carid.com
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Carid.com Carid auto parts Sent me Bad grill guard for my son's 2014 F150, scratched and dented, rewrapped to look new. Cranbury New Jersey
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Ordered a grill guard for my son's Ford truck, three weeks and no grill guard, called and was told that the grill had been delivered....told them it had not....they checked and then said the grill had been damaged in shipping and that they were sending me another one.
Two days later, I called them again and was told they had one in Arlington TX and that it would be out the next day.
Two days later the truck driver called me and told me to meet him at the local gas station 3 miles down the road. I got there, he was already there, checked out the packaging and there was one pretty good scratch on it, but not bad enough to refuse the shipment...I emailed Carid and told them that I had found two problems with the grill.
(1) The sticker said it was for a F150 09 through 13 and I had ordered for a 2014. (2) I told him about the scratch and that I would send him some pics.....
Took it home and two weeks later my son opened it for Christmas...man oh man... I took 11 (that is eleven) pictures of major scratches and dents on the grill (and that was not all of them) sent them to Carid, and put the grill on anyways (It did Fit), because I knew what was coming...the answer I was expecting was the answer I got ....
Since the grill was on the truck, they could not accept the grill back....which actually makes sense... I was offered a $50.00 dollar refund and and a $15.00 gift certificate...
I understand all that, but what gets me is that I would have had to unwrap the whole bumper grill to find out if it was OK or not...in the gas station parking lot and I really do not think I should have to do that...
I think they need to find another shipping company, and double check their product before wrapping...
I realy wonder if the grill had not already been on a vehicle in the past or at least dragged around the floor some where.
My three sons and I put it on, and they were witnesses to the state of the grill...feel bad for my son, who has a new scratched grill on his truck now...This is one situation where no one ends up winning...
