- Report: #1342386
Complaint Review: CARID.com - Internet
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CARID.com
Internet, USA
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www.carid.com
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CARID.com They sent me headlights that weren't compatible with my vehicle after reassuring me they were Cranbury New Jersey
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Below is a transcript asking for fitment for my car. I also watched the install video for these headlights and it lead me to believe that these were completely plug and play and they are far from it. Now I am fighting for a refund that i was promised earlier but instead of a return label i am getting into a pissing match about how I was wrong. I even called the manufacturer and they said there is no replacement that would fit my car without throwing errors.
Almost $700 invested and i have nothing that works just emails back and forth as to how I was at fault.
Myron Larson[2:27 PM] I have a 2014 335i xdrive and am getting ready to pull the front end apart to rewire some sensors as well as fix some broken grill stuff from a bad pro install
Myron Larson[2:27 PM] I was wondering if those headlights are completely compatible with my car
Myron Larson[2:27 PM] and if i can get them shipped quickly
Kristy Mar[2:27 PM] Do you have auto leveling system?
Myron Larson[2:28 PM] I have the garage consumed and its beginning to snow here
Myron Larson[2:28 PM] yes
Kristy Mar[2:28 PM] Thank you very much! Let me check this for you. Please bear with me for 3-5 minutes, so I could check your request.
Myron Larson[2:28 PM] Thanks
Kristy Mar[2:30 PM] Thank you for holding! The part is confirmed to fit BMW 3-Series 2014-2015.
Fits Following Model(s):
F30 Body Code with Auto Leveling Kit with Factory HID/Xenon Headlights
It would be shipped out on Monday. This item is good in stock as of today and ready to be shipped!
Follow this link to see the item you were looking for including 3% discount, also use the link to complete the order:
Myron Larson[2:31 PM] Thanks
1 Updates & Rebuttals
CARID
Cranbury,New Jersey,
USA
Response
#2UPDATE Employee
Thu, December 15, 2016
Dear Myron,
Thank you for taking time to post this feedback.
First of all I want to apologize, that you were misled by the sales person about the headlights' compatibility. I am sorry to know, that the headlights did not work with your vehicle and I do apologize for all inconvenience this mistake had caused to you. I am sorry that you had encountered with all that return hassle. We had already provided you with the return authorization form and the return label. We noticed, that you had already shipped the product back, and it had already been delivered to the manufacturer. We had sent the rush request to our Billing team to issue a full refund to your account for teh returned product.
If you have any questions, please do not hesitate to contact us at 800-505-3274. We will gladly assist you.
Sincerely,
Voice Of Client team at CARiD.com
