T-rex
Middletown,#2UPDATE EX-employee responds
Fri, August 22, 2008
I worked for one of the CarMax stores in Connecticut in the business office "finance department". I totally agree with the other person who responded to this report that there are parts missing to this story I also agree that if you are rude or nasty to the sales managers (or anyone in general, and not just at CarMax) they can be difficult to work with. If you keep your cool, stay respectful, then they will do their best to help you. I know there are lots of options in a situation where a customer is dis-satisfied with a vehicle, 1) you can return it (within the 5 days) 2) Keep it, and get some help with repairs/whatever it is you don't like 3) get it appraised and sell it back to them!
Chuck
Benbrook,#3Consumer Comment
Mon, July 07, 2008
My wife and I purchased a Honda Accord from the Arlington Texas location in Dec 2007. The sticker price was $17988 and we didn't notice until about April 2008 that we had actually been charged $18988. We took the sticker that showed the lower price and the financing paperwork that showed the actual price paid to the manager on duty late on a Friday evening. Monday morning I got a call from the store manager stating they were looking into the problem and to give them a couple of days to figure out what they were going to do. The next day the finance manager called me and said that corporate was going to mail me a check for $1,000. The next week I got the check in the mail and cashed it at the bank. We did take the Honda for a few minor repairs within the 30 day warranty and was very pleased with the service department. Job was completed accurately and quickly. Will I buy another vehicle from Carmax? You betcha! In fact I am currently watching the webpage for a truck that fits my needs.
Rvl676
Virginia Beach,#4UPDATE Employee
Fri, January 11, 2008
It's sounds like there are parts of the story that are being untold. Carmax will usually work with the customer to fix just about any problem except with changing the price. As long as the customer is being respectful They will get an extension. It is a Five day return policy and if the vehicle has many problems within a short period of time they will usually allow an exchange. Again this is if the customer is respectful. What parts of the story are you leaving out?