Complaint Review: Carmax - White Marsh Maryland

I can attest to your situation, and though you might have certain "call back" issues from the actual mfg, the point is, ANY legitimate upstanding car operation should have told you openly and honestly, the buyer, that there are such mfgr. call-backs as it is very easy to check and see if those items had been taken care of before. Anyone can contact any car maker online today and within a couple hours you will get e-mal response back fro their HR Dept. with any prior notices or recalls there might have been and if any had ever been taken care of. If there weren't any such call-backs on your vehicle, then you seriously need to consider your dealership is screwing you over or hiding prior damage they tried to minimally fix just to get the car sold and out the door. This is the problem with Carmax. They make you feel you are getting something good, but from our experiences and many others, they do not tell you everything "honestly" and leave that for you to deal with after the sale. In our case, we had a faulty headlamp switch and module, but it was found it was damaged from Carmax people before we got our car delivered, and I had to go against them to finally reimburse me for that replacement. However, our family's problem, and many others who have posted herein, comes in the manner of how Carmax and their "subprime" lenders operate and fraud surrounding those practices (especially tied to Americredit Financial) to point we have had to deal with their corp. legal department which was a smoke & mirrors event, and after nearly a year get no where with them claiming they do nothing wrong in their business practices or operations. In the end, with the sheer amount of unscrupulous findings against Carmax on many fronts and nationally, the only way to fight a financial giant like this is for people to unite with their records & facts and get a class action lawsuit against Carmax Corp. for recuping financial losses and damages caused by them to many, many buyers of their vehicles and sneaky "after the sale" situations that always seem to pop up hurting the buyers themselevs...

I can attest to your situation, and though you might have certain "call back" issues from the actual mfg, the point is, ANY legitimate upstanding car operation should have told you openly and honestly, the buyer, that there are such mfgr. call-backs as it is very easy to check and see if those items had been taken care of before. Anyone can contact any car maker online today and within a couple hours you will get e-mal response back fro their HR Dept. with any prior notices or recalls there might have been and if any had ever been taken care of. If there weren't any such call-backs on your vehicle, then you seriously need to consider your dealership is screwing you over or hiding prior damage they tried to minimally fix just to get the car sold and out the door. This is the problem with Carmax. They make you feel you are getting something good, but from our experiences and many others, they do not tell you everything "honestly" and leave that for you to deal with after the sale. In our case, we had a faulty headlamp switch and module, but it was found it was damaged from Carmax people before we got our car delivered, and I had to go against them to finally reimburse me for that replacement. However, our family's problem, and many others who have posted herein, comes in the manner of how Carmax and their "subprime" lenders operate and fraud surrounding those practices (especially tied to Americredit Financial) to point we have had to deal with their corp. legal department which was a smoke & mirrors event, and after nearly a year get no where with them claiming they do nothing wrong in their business practices or operations. In the end, with the sheer amount of unscrupulous findings against Carmax on many fronts and nationally, the only way to fight a financial giant like this is for people to unite with their records & facts and get a class action lawsuit against Carmax Corp. for recuping financial losses and damages caused by them to many, many buyers of their vehicles and sneaky "after the sale" situations that always seem to pop up hurting the buyers themselevs...

There are numerous technical service bulletins that are made available to consumers over the internet. Your concern of loss of coolant and stalling may not even be related. Your description to the dealer should be addressed as if two separate issues. 1.) For intermittant stalling there is a Chrysler TSB 18-005-04, which addresses an intermmittant stalling problem from the IAC and new software programming is required. 2.) The overheat condition may be due to the electric cooling fans and the relay/module located in the left fender area wherein this has been problematic, especially in frontal collision used vehicles, where the owner is unaware of this damage because it has been concealed. The ground wire for both of these concerns are shared. I would suggest addressing these two separate issues individually at a Certified Five-Star Dodge Dealership, not at a used car "for profit" facility. All the best, Good luck.

There are numerous technical service bulletins that are made available to consumers over the internet. Your concern of loss of coolant and stalling may not even be related. Your description to the dealer should be addressed as if two separate issues. 1.) For intermittant stalling there is a Chrysler TSB 18-005-04, which addresses an intermmittant stalling problem from the IAC and new software programming is required. 2.) The overheat condition may be due to the electric cooling fans and the relay/module located in the left fender area wherein this has been problematic, especially in frontal collision used vehicles, where the owner is unaware of this damage because it has been concealed. The ground wire for both of these concerns are shared. I would suggest addressing these two separate issues individually at a Certified Five-Star Dodge Dealership, not at a used car "for profit" facility. All the best, Good luck.

There are numerous technical service bulletins that are made available to consumers over the internet. Your concern of loss of coolant and stalling may not even be related. Your description to the dealer should be addressed as if two separate issues. 1.) For intermittant stalling there is a Chrysler TSB 18-005-04, which addresses an intermmittant stalling problem from the IAC and new software programming is required. 2.) The overheat condition may be due to the electric cooling fans and the relay/module located in the left fender area wherein this has been problematic, especially in frontal collision used vehicles, where the owner is unaware of this damage because it has been concealed. The ground wire for both of these concerns are shared. I would suggest addressing these two separate issues individually at a Certified Five-Star Dodge Dealership, not at a used car "for profit" facility. All the best, Good luck.

There are numerous technical service bulletins that are made available to consumers over the internet. Your concern of loss of coolant and stalling may not even be related. Your description to the dealer should be addressed as if two separate issues. 1.) For intermittant stalling there is a Chrysler TSB 18-005-04, which addresses an intermmittant stalling problem from the IAC and new software programming is required. 2.) The overheat condition may be due to the electric cooling fans and the relay/module located in the left fender area wherein this has been problematic, especially in frontal collision used vehicles, where the owner is unaware of this damage because it has been concealed. The ground wire for both of these concerns are shared. I would suggest addressing these two separate issues individually at a Certified Five-Star Dodge Dealership, not at a used car "for profit" facility. All the best, Good luck.