- Report: #1259374
Complaint Review: CARNIVAL CRUISE LINES - miami Nationwide
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CARNIVAL CRUISE LINES
3655 NW 87 Ave. miami, 33178 Nationwide, USA
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CARNIVAL CRUISE LINES SCAM - RIP OFF - BEWARE!!! miami Nationwide
We booked a cruise last year. My girlfriend was injured prior to boarding, so they would not let us board. Thank goodness for travel insurance, because we met the ship the day before it arrived in Mexico. Upon entrance, my girlfriend was summoned to the on-ship doctor where she was told they'd be watching her the whole time.
You can imagine how uncomfortable this made her feel? She stayed in the cabin most of the time, while I went out to bring back food. Then they screwed up my birthday surprise,
Not to mention, their on-board "card" accounting was inaccurate at their ATM machines. So hours and hours were spent standing in line trying to figure out where our credits and debits were.
To make a long, but painful story short, they lost our luggage during the last excursion before the airport back to the West Coast. We had a 9 hour layover. So, we bused back to Carnival (paying tips) to get our luggage and BARELY made the flight.
It was a nightmare. A cluster ####.
Their customer service didn't care, nor would a manager call us back. They don't care.
It gets WORSE. I called Expedia in March to book a cruise on a different line. Holiday America. As the days went by, it was transferred to Carnival (we had been checking for balcony rooms).
We cancelled, but they dinged me for $510 bucks which my bank could not recover. That's 1/3 of my paycheck!!!
NEVER, ever do business with Expedia (where they claimed the $510 was refundable) and/or Carnival Cruise Lines.
No wonder they have a C- BBB credit rating. They are CROOKS!
http://www.tripadvisor.com/ShowUserReviews-g291968-d1759809-r316436443-Carnival_Tours_Belize-Belize_City_Belize_District.html#
You can imagine how uncomfortable this made her feel? She stayed in the cabin most of the time, while I went out to bring back food. Then they screwed up my birthday surprise,
Not to mention, their on-board "card" accounting was inaccurate at their ATM machines. So hours and hours were spent standing in line trying to figure out where our credits and debits were.
To make a long, but painful story short, they lost our luggage during the last excursion before the airport back to the West Coast. We had a 9 hour layover. So, we bused back to Carnival (paying tips) to get our luggage and BARELY made the flight.
It was a nightmare. A cluster ####.
Their customer service didn't care, nor would a manager call us back. They don't care.
It gets WORSE. I called Expedia in March to book a cruise on a different line. Holiday America. As the days went by, it was transferred to Carnival (we had been checking for balcony rooms).
We cancelled, but they dinged me for $510 bucks which my bank could not recover. That's 1/3 of my paycheck!!!
NEVER, ever do business with Expedia (where they claimed the $510 was refundable) and/or Carnival Cruise Lines.
No wonder they have a C- BBB credit rating. They are CROOKS!
http://www.tripadvisor.com/ShowUserReviews-g291968-d1759809-r316436443-Carnival_Tours_Belize-Belize_City_Belize_District.html#
1 Updates & Rebuttals
Robert
Irvine,California,
USA
So what is the full story here...
#2Consumer Comment
Tue, October 06, 2015
Let me just start by saying I am not a fan of Carnival, and will never sail one of their ships. I stick with other cruise lines.
BUT with that said, there seems to be a lot of information being left out here.
First off, what was this "injury" that caused your Girlfriend to be denied boarding by Carnival on the first day of the cruise, but amazingly allowed her to board just a couple of days later.
Carnival, and every other cruise line, has standards of health for people who have been recently(or currently) sick. But being sick and being injured are two different things. So I can't really see your Girlfriend having something like a broken arm that was magically healed in just a couple of days. Unless you have discovered some new strain of broken bones, you can't transmit an injury to someone else and there is no reason a doctor would need to "watch" her.
Next, you are really going to come here and say you spent "hours and hours" trying to figure out where the debits and credits were? So you are coming here, saying you stood in line at Customer Service for hours and when you got up to talk to someone they just told you that they can't pull up your account or print you out any detail. By the way, exactly what "credits" are you putting on your account?
Then onto your luggage. Okay...this one I could give you a "pass" on, but do have a question on if you had a 9 hour layover just how far were you from the cruise terminal to cause you to barely make the flight?
Finally, let's look at this next cruise you booked. So you called up an Internet Travel Site to book a cruise. You claim you booked a cruise on Holiday(Holland?) America. Yet, according to you Expedia just out of the blue and because they just wanted to screw with you booked you with Carnival, and told you that the deposit was totally refundable. Okay, so how is that Carnival's fault?
By the way on a more personal note. If $510 is 1/3 of your paycheck and apparently is a problem is it the wisest thing to be paying for a cruise?
