Jenny Burns
United States of America#2Consumer Comment
Thu, March 11, 2010
Hi Marcy,
I have been shopping CAbi for a number of years and overall my experience with the quality of thier items have been very good. I did have a quality issue on a skirt a few seasons ago - the seam was coming apart at the bottom of the zipper. I contacted my CAbi Consultant about way after the 30 days and she took care of it right away with the company. She said that if there is a quality problem the company will stand behind it... just like Nordstroms would. Maybe you should let your Consultant know that CAbi has taken care of other quality issues and that they will probably do the same for you is she asks. I hope that is helpful. Jenny Burns
Carol
Ashburn,#3Consumer Comment
Sun, January 17, 2010
Hi Marcy,
Thank you for posting. I had trouble with CAbi refunding my money after I obtained a RMA and sent back the package with the mailing lable they provided. My consultant would not take up my case to the corporate office for me. Instead, I had to take matters into my own hands and file a claim with American Express. Thankfully, they refunded my money. In this case, I may have paid with a credit card, and taken photos of the unfinished seam and mailed them along with the dispute paperwork. I would also find another CAbi consulant who is willing to work with you. My consultant was a good woman, she was just not tenacious enough to help and customer service-oriented - so I found one who is.