- Report: #1376998
Complaint Review: Carolina Portrait Pros - Fuquay Varina North Carolina
Reported By:
Tisha -
Wake Forest, North Carolina, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Carolina Portrait Pros
425 kingsbrook circle Fuquay Varina, 27526 North Carolina, USA
Phone:
9193333267
Web:
N/A
Categories:
Business Rating:
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Carolina Portrait Pros Patricia Dunmire Terrible Customer Service Fuquay Varina North Carolina
For some reason I am have having so much trouble with Carolina Portrait Pros LLC and Patricia Dunmire photos and I am so surprised especially after reading so many awesome reviews. After I didn't receive my graduation photos and everyone else did I decided to contact the company to see what was going on. Unfortunately they typed in the wrong card number and the order did not get processed. (I guess my 3 looked like an 8). I wish they would had contacted me and let me be aware of what had happened but they get busy so I guess I understand. Afterwards Patricia informed me that she could not type in the correct card number and I had to pay cash or money order and my order would be processed when the money was received. I'm not a fan of paying cash became it's not traceable but I paid it anyway. After I made the payment I informed Patricia by phone and email. She ignored both of my forms of communication. I decided to email another member of the team and she responded informing me that my order would be processed after the other 100s. I have been so patient and already waited a month for these amazing pictures and I know they will be worth it when they finally get here but I just wish they cared a little more about their customers. She emailed me and said because I wrote this complaint she would not process my pictures.
