Carpet Master Carpet One
Champaign,#2UPDATE Employee
Thu, May 22, 2008
I recently came across the posted complaint about our store. I have been here almost eight years, and the owner and I do not recall this incident. It seems very unlikely this was reported as many times as noted and we would not remember it. It is possible it was reported each time to the original salesman, who is no longer here. I was able to backtrack and find what I think is the original invoice though. This was not a $2000 sale as stated, and they failed to ionform that they purchased the least expensive carpet we had available. As with a lot of things, you get what you pay for. Never-the-less, we do not want a reputation for ignoring complaints, we always try to please our customers (when they have reasonable requests).