Complaint Review: Casa Consumer Arbitration Services of America - New York New York

At the End of Sept 2017 I was looking for away to save my family’s home from foreclosure. I was contacted by Casa after filling out a form online. They explained to me that they would have to get a little information about our situation and then they would have to see if they even thought we would be good candidates for a home loan modification. So they determined that things looked good. I informed them that there was a letter coming about a sell date already and I didn’t have first payment for them until the following week but I needed them to be in contact with mortgage company right away. They were more then will to send off the letter to mirage company informing them that we hired a lawyer for modification plus the release form that we signed. They would take payments from me since I didn’t have the money to pay them up front. So they took their first payment the following week. Then a month later they would take another. They mailed a lettter to morgage company and sent me all the paperwork that I needed to fill out and gather and send back to them. I stayed in contact with them mainly through email. They always informed me everything was on track. Then contact almost stopped besides every so often I would get a email informing me they tried to contact me by phone but couldn’t get in contact with me. I emailed them a ton of personal information. 3 years worth of tax returns, social security numbers for not only My husband and myself but our young children. After that I would try and contact them and would just get a little update her and there. For some odd reason at the end of November I checked a old email address and the was a email from morgage company saying that they got letter about us hiring a lawyer but no release saying we gave them permission to get our personal information. I didn’t look at the date of the email. I just responded really fast that I gave them permission. 4 days later I get a letter in the mail it was wrote to Christina Root. Informing her that I had answered a email that was from October 12, and that my house was auctioned off November 1, so there was nothing for them to do. Then it said I know you’ll pass this letter onto your Clint’s but I went ahead and sent them a copy. I lost it when I got the news our house was sold a month before and we had no clue. I called casa right away and as soon as they asnswered they sent me to their finance department. They wanted their payment when I said I wouldn’t pay them they lost my house and didn’t inform me he hung up on me. We have never been able to contact them since. We never got our family home back and we had 3 days to move and kids had no idea. We didn’t have anywhere to go tell very last minute. We had enough equity in our home I could have got a home equity loan for 4 thousand we were behind when we started the loan modification. I just was looking towards helping in the future too. Ones a week my kids tell me how much they miss our old house. As they have a 45 minute ride now to and from school. My family is on the verge of splitting up because of the whole situation.