- Report: #315913
Complaint Review: CBT DIRECT - Clearwater Florida
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CBT DIRECT
25400 US HWY 19 N. Suite 285 Clearwater, 33763 Florida, U.S.A.
Phone:
727-725-2555
Web:
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CBT DIRECT CBT DIRECT TOOK MONEY WHEN PRODUCT DOESN'T WORK PROPERLY. Clearwater, Flordia
On 2/7/08, I phoned to CBT and I spoke to Dave. After my consideration, I to get started taking the Microsoft Certification Training Course. He discussed with great details of how the program would benefit me in the near future.
When I first sign on I was having so my technical problems. I phoned Jim ext. 3003 about the problems that I were having. As soon as I login w/ username and password, the screen slowly opened up. It took me a long time for me to navigate through the course outline. So, I got very upset and I phoned you and Dave and ask to cancel my service due to the slowest of using the online service.
The reprenstative phoned me back suggested that he could provide me with CD instead. On 03/05/08, I received the training CDs. I begin the course and I start having problems. I phoned technical support explaining to them that I was having some problems w/ the CD. He walked me through steps & he resolved the problem. He had me to turn my Norton Virus off. He had me to click on one of the item on the Course Manager Screen to see would it work.
On 03/06/08, I phoned in again w/ the same problem. I phoned Customer Service asking to see how can I get a refund basically I explained to them that I am working Word 2007 and I am having the same problem. He keep telling me what that something is wrong with my computer.
They are a rip off and their products stucks!
iallworkinggirl29
Richmona, Virginia
U.S.A.
When I first sign on I was having so my technical problems. I phoned Jim ext. 3003 about the problems that I were having. As soon as I login w/ username and password, the screen slowly opened up. It took me a long time for me to navigate through the course outline. So, I got very upset and I phoned you and Dave and ask to cancel my service due to the slowest of using the online service.
The reprenstative phoned me back suggested that he could provide me with CD instead. On 03/05/08, I received the training CDs. I begin the course and I start having problems. I phoned technical support explaining to them that I was having some problems w/ the CD. He walked me through steps & he resolved the problem. He had me to turn my Norton Virus off. He had me to click on one of the item on the Course Manager Screen to see would it work.
On 03/06/08, I phoned in again w/ the same problem. I phoned Customer Service asking to see how can I get a refund basically I explained to them that I am working Word 2007 and I am having the same problem. He keep telling me what that something is wrong with my computer.
They are a rip off and their products stucks!
iallworkinggirl29
Richmona, Virginia
U.S.A.
1 Updates & Rebuttals
David
Hudson,Florida,
U.S.A.
How to get a refund
#2Consumer Suggestion
Wed, March 26, 2008
threaten them with a lawyer and they will refund your money. I worked there for several years and left because of their practices.
